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Old 09-29-2010, 10:06 AM   #1
Webkinz :)
 
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JollaKee is on a distinguished road

Default "Welcome Back" prize not awarded

I sent out a Welcome Back code and it was redeemed. I then got a letter from Webkinz saying my prize was added to my dock, a welcome mat, however, it is no where to be seen. Not sure what information you need to check this out, except that I'm on the American account.
Thanks for checking into this!
JollaKee is offline Female
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Old 09-29-2010, 10:09 AM   #2
Webkinz :)
 
Ozhere's Avatar
Ozhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonderOzhere wows us all with wonder

Default Re: "Welcome Back" prize not awarded

Have you cleared, maybe it will show up after that.
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Old 09-29-2010, 10:14 AM   #3
COWS4YOU
 
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Default Re: "Welcome Back" prize not awarded

Server 1
Cookies/Cache have been cleared many times and still no mat. The code was used and I received my letter

ETA: 2 hours later, I just called and they gave me my mat.
Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469
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Old 09-30-2010, 08:33 AM   #4
Webkinz :)
 
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JollaKee is on a distinguished road

Default Re: "Welcome Back" prize not awarded

Had to call them too, to get my mat. Thanks cows4you! (also thanks for providing the phone number!)
JollaKee is offline Female
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