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Old 06-05-2010, 10:35 AM   #51
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Default Re: Kinzpost not working

I am not having trouble sending, but when my mail is a package and I click on it, the brown box goes into my dock. I have to go to read mail and scroll down to find that particular one and open it again and it works. I hope Ganz fixes this mail problem soon.
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Old 06-05-2010, 11:51 AM   #52
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Default Re: Kinzpost not working

an update....
my kinz post seemed to suddenly work better last night from 11 pm EST to 1:30 am EST when I finally logged off after catching up on some sending.

Opening packages is/was still a bit of an issue though....sometimes they open easily, and sometimes it just causes a major freeze and having to log out, or wait long enough for the system to log me out automatically.
The sending of packages was pretty quick and easy.

I have not tried yet today....hopefully it is still working....and hopefully it is fine for all accounts....I only worked with about 4 accounts late last night when I noticed an improvement in service!
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Old 06-05-2010, 01:33 PM   #53
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Default Re: Kinzpost not working

Hi Friends.
Well I have been having the same problem with Kinz Post ALL week. Thursday I called Ganz Support Line and reported the problem. They had me empty my cache- which I had already done. They also made sure I did not log on by using 'my favorites'. At that point they told me no one else had reported the problem. Well now it seems like I am not alone. Yes, misery loves company!
I am using Internet Explorer which they suggested using another web browser.. but I am not going to do that. Think I will just wait for Ganz to fix this problem. At least your items are not lost when you try to send them. But everything freezing up is no fun!
Thanks for all of the kind words.. at least we are all in this together! Webkinz Insiders are the BEST!
Thanks !!! Auntie V
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Old 06-05-2010, 10:07 PM   #54
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Default Re: Kinzpost not working

I know this doesn't help but like everyone had said misery love company lol... I sent 3 items from one of my accounts to the other and it sent fine but when I went to open it on my other account I got the dreaded please wait and everything disappeared so now the items are gone. They aren't on either account. Also my gardens are so dead because every time I log into my rooms I get the please wait too... I haven't been able to do anything since the last update. I have also been having trouble with the jumbleberries. Its just all a big mess right now I sure hope they fix it soon. Sorry I wasn't any help
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Old 06-05-2010, 11:04 PM   #55
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Default Re: Kinzpost not working

Still unable to use kinzpost. Same things keep happening. I've sent several messages to Ganz via "customer service". I've been lucky that my items stayed in the dock, but, it gets annoying. The mailbox is a mess too, all but the last 4 messages have disappeared. Thanks to for letting all of us be miserable together.

I will be calling Ganz in the morning if it is still not working and I hope that everyone else does too.
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Old 06-06-2010, 09:24 AM   #56
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Exclamation Re: Kinzpost not working

SCRATCH that last update I posted yesterday.....
once again, as of 10 am Sunday morning, kinzpost is NOT working.....
No mail showing up in the mailbox (can't even click on it at all)
No mail going out when I try to send it....get the "Please Wait......" and nothing happens.....once the Please Wait went away, but the kinzpost just kept showing my package flying thru the sky and the "Sending your Gift" never went away and the phrase that says "Your Gift has Been Sent" (or whatever it says) never came up.

This is with 7 different North American accts I tested, with at least 5 different servers. Not sure what the other two accts servers are, I never have checked them.

Off now to see if the Euro or Asian acct has working kp.
another update:
Kinzpost NOT working for Asian or Euro acct either (I only have 1 of each, but tested them both.)

Also during my testing, I have tried a variety of items, foods, furniture, objects, clothing, coupons, it doesn't seem to matter about the items. I stayed away from items that have previously caused kp glitches (like fridges and storage items)

Also tested was the number of items sent. I tried multiple times (REALLY tired of logging out and back in SOOOOO many times to do the tests)
Tried sending only 1 item, only 2 items, or a full gift of 3 items.
No good, nothing, nadda, won't send......

WHY oh why could it work SOO fine yesterday, and then be completely NON-OPERATIONAL again today?
Well, it does tell us one thing....there ARE ganz techs that work weekends...too bad there aren't some customer service folks that we could actually communicate with as well.

Last edited by Pixel Pony; 06-06-2010 at 09:33 AM..
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Old 06-06-2010, 10:02 AM   #57
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Exclamation Re: Kinzpost not working

After reading many posts on here, I tried the idea of sending just 1 or 2 items. That seems to work for me right now, but, takes up my kinzpost maximum for the day. We all wanted to be able to send as often as we wanted, but, now we can't send the 3 we were alloted.
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Old 06-06-2010, 03:40 PM   #58
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Default Re: Kinzpost not working

View Post Originally Posted by Beesip
I have had problems today with Kinzpost today , too, but also with the "Please Wait" sign in general. I am having a hard time doing anything in my pets room on one account because the "please wait" sign comes up and never goes away.
I'm in the very same condition -- and also have a new pet stuck in a garden -- So Frustrating!!
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Old 06-06-2010, 03:43 PM   #59
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Default Re: Kinzpost not working

View Post Originally Posted by Pixel Pony
SCRATCH that last update I posted yesterday.....
once again, as of 10 am Sunday morning, kinzpost is NOT working.....
No mail showing up in the mailbox (can't even click on it at all)
No mail going out when I try to send it....get the "Please Wait......" and nothing happens.....once the Please Wait went away, but the kinzpost just kept showing my package flying thru the sky and the "Sending your Gift" never went away and the phrase that says "Your Gift has Been Sent" (or whatever it says) never came up.

This is with 7 different North American accts I tested, with at least 5 different servers. Not sure what the other two accts servers are, I never have checked them.

Off now to see if the Euro or Asian acct has working kp.
another update:
Kinzpost NOT working for Asian or Euro acct either (I only have 1 of each, but tested them both.)

Also during my testing, I have tried a variety of items, foods, furniture, objects, clothing, coupons, it doesn't seem to matter about the items. I stayed away from items that have previously caused kp glitches (like fridges and storage items)

Also tested was the number of items sent. I tried multiple times (REALLY tired of logging out and back in SOOOOO many times to do the tests)
Tried sending only 1 item, only 2 items, or a full gift of 3 items.
No good, nothing, nadda, won't send......

WHY oh why could it work SOO fine yesterday, and then be completely NON-OPERATIONAL again today?
Well, it does tell us one thing....there ARE ganz techs that work weekends...too bad there aren't some customer service folks that we could actually communicate with as well.
Amen -- Preach It!!!

I have been able to send more items today than I was able to send last night. I am so sick of seeing "Please Wait" that I think I'll shut down the computer until tomorrow morning--when all of us will be calling them at the same time.
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Old 06-06-2010, 04:16 PM   #60
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Default Re: Kinzpost not working

I called Ganz Friday about the Kinzpost situation and the incessant "Please waits" with the Blue and Green Screens.

I was informed that they were experiencing intermittent technical difficulties (Cough Cough Cough uh yah) and someone would call me back.

no one called. maybe the customer service reps got "stuck"? LOL
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