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Old 10-14-2011, 12:07 AM   #1
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Default WW and Mozilla FF

I was under the impression that FF was the browser of choice by Ganz for us to play in WW? For the past 2 days, since maintenance, I have been unable to really 'play' using FF! My Adventureland will not load, rooms will not load and everything is soooooo slow, even dock loading is affected...yet in IE it will work. If FF is the recommended browser what is going on?
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Old 10-14-2011, 12:11 AM   #2
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Unhappy Re: WW and Mozilla FF

The last time Ganz did maintenance it did the same thing. Those who were running FF could play on IE and vice-versa. It seemed to rectify itself for me when I played on IE for about an hour instead of FF. Don't know why; as Ganz made it quite clear when I called a rep, that they support FF
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Old 10-14-2011, 04:07 PM   #3
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Default Re: WW and Mozilla FF

that is weird. i have firefox and i play webkinz fine with it. do you have high speed internet?
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Old 10-14-2011, 04:50 PM   #4
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Default Re: WW and Mozilla FF

I just called them about problems with loading and they told me to update my flash to the newest '11. something something' so I did that but its not helping and right now I'm on hold...
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Old 10-14-2011, 06:07 PM   #5
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Default Re: WW and Mozilla FF

View Post Originally Posted by 765alive
that is weird. i have firefox and i play webkinz fine with it. do you have high speed internet?
Sure do...and it is ONLY webkinz that has problems...I have absolutely no problems with any other sites I visit....ONLY Webkinz...and I know I'm not the only one...Ganz has really got to get it together!
View Post Originally Posted by RMMimii
I just called them about problems with loading and they told me to update my flash to the newest '11. something something' so I did that but its not helping and right now I'm on hold...
I have the newest flash...sometimes I think they like to pass the blame...they just refuse to admit that they have a problem...
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Old 10-14-2011, 06:10 PM   #6
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Default Re: WW and Mozilla FF

Same problems here Froggy. Super irritating! All my downloads are updated.
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Old 10-14-2011, 06:14 PM   #7
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Default Re: WW and Mozilla FF

View Post Originally Posted by ArtySmarty
Same problems here Froggy. Super irritating! All my downloads are updated.
they must think all of us with problems are working from 1 computer...I think what is most frustrating is their lack of "ownership" of a problem. I find staying up to date is a hazard when it comes to WW...we are actually better off never updating...but that is just not right! And if they are going to tell us to update as a fix...then they better make sure it works with the updates!
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Old 10-14-2011, 10:31 PM   #8
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Default Re: WW and Mozilla FF

Since the latest update and also downloading the latest version of Flash Player (I am using the RECOMMENDED Camino web browser on my Mac), I am having LOTS of problems with WW, the worst being I CANNOT MOVE ANYTHING IN MY DOCK. Someone please help, I have cleared cache, cookies, and everything. Ugh.
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Old 10-14-2011, 11:08 PM   #9
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Default Re: WW and Mozilla FF

I'm sorry your having problems with Firefox, it seems to be the only one that works for me. Chrome makes things in my dock go crazy and IE has problems sending gifts. I had called Ganz and they told me to use Firefox. I found cleaning my computer regularly keeps it working. I use a problem called CCleaner, this saves me from having to clean out each browser, it also will clean your registry out. If you have a computer guy who works on your machine maybe you can ask him. My friend told me about CCleaner (before using any new program do research on to be sure it is for you)
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Old 10-14-2011, 11:32 PM   #10
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Default Re: WW and Mozilla FF

View Post Originally Posted by babs
I'm sorry your having problems with Firefox, it seems to be the only one that works for me. Chrome makes things in my dock go crazy and IE has problems sending gifts. I had called Ganz and they told me to use Firefox. I found cleaning my computer regularly keeps it working. I use a problem called CCleaner, this saves me from having to clean out each browser, it also will clean your registry out. If you have a computer guy who works on your machine maybe you can ask him. My friend told me about CCleaner (before using any new program do research on to be sure it is for you)
I am using Camino, which is an extension of Firefox for Macs. I called Ganz about a month ago, and I was specifically told by one of their reps that Camino was the preferred web browser for the Mac computer. I posted here because, as I mentioned, they are both run by Mozilla.

I am just so frustrated because Camino was working perfectly for me. I am having lots of issues with both Safari and Firefox.

Safari has the magical floating dock items issue, and I cannot play WackyER Zingoz, Spree, Crafty Canaries, or the Wacky Log Out Carnival. When I play those games, I get a blank white screen.

Firefox was giving me problems, too. I was randomly getting logged out, and everything in WW was very jerky.

Camino was the perfect solution, but now since I can move nothing in my dock AT ALL, I am stuck! I am so frustrated.
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