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Old 06-23-2010, 05:43 PM   #1
Hermione Violet
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Default WW Logout Page Triggers Pop-Up Containing Malicious Trojan Virus

For the past several days, I have had huge problems with my computer. Several full virus scans have found malicious trojan viruses that seem to be coming from the pop-up ads that appear when I log out of Webkinz World. This has happened to me using both Firefox and Internet Explorer 8. The regular Webkinz logout page appears, and then a new tab opens with some random non-Webkinz ad or an ad designed to look like a Webkinz survey (that clearly is not an official Webkinz thing). I don't think Webkinz itself is doing anything bad, but it's possible that their site is being targeted by people looking to put trojan viruses in the computers of users of a popular website. I don't know what to do other than keep running the virus scan and quarantining the viruses, but I think the people at Ganz need to be made aware that their site is being targeted. Does anyone have any advice? Also, now I'm getting the pop-ups when I just click on the login page.

Last edited by Amneris; 06-23-2010 at 09:07 PM..
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Old 06-23-2010, 06:07 PM   #2
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Default Re: WW Logout Page Triggers Pop-Up Containing Malicious Trojan Virus

nothing like this has happened to me. sorry you're having these problems
have you tried google chrome?
also have you tried this URL?
http://mci2.webkinz.com///loader4.ph...ser&aol=0&fs=0
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Old 06-23-2010, 06:09 PM   #3
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Default Re: WW Logout Page Triggers Pop-Up Containing Malicious Trojan Virus

Not having any of the problems you described...sorry you are having problems and maybe you should call Ganz and let them know...
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Old 06-23-2010, 09:01 PM   #4
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Default Re: WW Logout Page Triggers Pop-Up Containing Malicious Trojan Virus

I am sorry this is happening.

I gave up logging out a while ago and now I just refresh the screen when I am done (or completely close the web browser window). I decided to not do the regular log out process when I noticed that the log out was going through something called "Google Analytics". I did question Webkinz about this, but no one would give me an answer; so that is when I decided that I wasn't going to "share" any of my computer info with them. Perhaps they are just gathering information like how long we are on the accounts and where we are logging in from; but they can also be gathering a lot more of our computer information from Google Analytics and I don't want them to be gathering information from my computer!!

Try running a virus scan right before you turn off your computer and then another one right after you reboot (or turn on) your computer (before going to any Webkinz sites). If you get rid of the trojans before you turn off your computer and then you find them right when you log in, then you will have to get someone to look at the files that boot up your computer. It could be hidden in an executable file.

You could try downloading and running Malwarebytes' Anti-Malware (free version - click here - Malwarebytes). That is what I used last time I was having problems.
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Old 06-23-2010, 09:15 PM   #5
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Default Re: WW Logout Page Triggers Pop-Up Containing Malicious Trojan Virus

Thanks for the advice! I'm stuck with using Firefox for Webkinz because there are a lot of features on the site that don't work any other way, but I'll take your advice about using the direct login page and bypassing the logout page. The name of the virus is Artemis!B894A96C8DEB, if that means anything to anybody. I wish there was a way to block it specifically.
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