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Old 09-29-2017, 07:21 AM   #11
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Default Re: Webkinz video challenge

I have also been getting the blue frame when changing rooms and also in the clubhouse video room. I do have adblockers on and I have cleared cache and all the tricks we usually try. Chrome is my preferred browser but I do not have this frame problem on the app or if I use the Firefox browser so these might be options to try for some of you.

I always collect floaties on the app and now I change rooms there, harvest vegetables, etc. And I agree, all these glitches make a fun game stressful and definitely less enjoyable. I'm sure the glitches are unintentional but it sure seems to take a long time to fix them.
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Old 09-29-2017, 10:14 AM   #12
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Default Re: Webkinz video challenge

They supposedly pushed a fix for the frame problem. I suggest that those still experiencing it clear cache and close your browser and then try again. If it is not fixed for you and you are on FB, tag Betty Butter Ganz about your problem. She is the one working on it and will try to help. If you can't do that then email customer service about it.
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Old 09-29-2017, 10:40 AM   #13
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Default Re: Webkinz video challenge

still not fixed for me.
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Old 09-29-2017, 11:32 AM   #14
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Default Re: Webkinz video challenge

It is sooooooo frustrating and it makes me give up going to the accounts that get it.
And we pay money for this?????
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Old 09-29-2017, 11:36 AM   #15
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Default Re: Webkinz video challenge

figured out a sort of workaround for the blue frame freeze.

all my pets are in a few different dorm rooms for the family challenge. when I want to go to the next group of pets in room I go down to something like outlet, magic forest, etc. and do a change pet. then click on your house to go to the room you need.

good luck

.
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Old 09-29-2017, 02:01 PM   #16
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Default Re: Webkinz video challenge

Still not fixed. Looks like the end of WW if they won't fix it.
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Old 09-29-2017, 03:06 PM   #17
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Default Re: Webkinz video challenge

According to Betty Butter Ganz on FB, there should be a fix early next week. Crossing my fingers that it actually works!
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Old 09-29-2017, 04:44 PM   #18
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Default Re: Webkinz video challenge

This sounds incredibly irritating! I have not experienced this issue as of yet. I am very sorry to hear so many are having this problem. I really hope it gets fixed. I don't want to see people get so frustrated they give up entirely on their webbies.

I absolutely love adblock! I hate having my games slowed down and stalled.
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Old 09-29-2017, 07:48 PM   #19
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Default Re: Webkinz video challenge

Well, guess what? I cannot find an account (51) that is not fixed. Hurrah Just now tried and they are all working. Thanks for all you responses. It is so nice that Webkinz insiderers are so helpful. And, they give the best help and encouragement. Now, how do I report that thus glitche is fixed. Shoudl I wait to see if more reportt their accounts are fixed too?

Thank to all of you,


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Old 09-30-2017, 12:00 AM   #20
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Default Re: Webkinz video challenge

I was just coming to report that last time I posted it was not fixed. Betty Butter first said to turn of the adblock but then a big later she said it was fixed and sure enough it is.
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