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Webkinz Stadium will not load today so far! I have tried everything! I cleared cache, tried other computers, reset the wireless connection. When I click on the stadium it just stays at the green loading screen. Anyone else having this issue?
Just got off the phone with Ganz tech support and she walked me through a specific way she wanted me to delete cookies, that didn't work. Then we used a different browser, that didn't work. She said she would pass the problem on to another tech person and would keep an eye out for other reports of the same problem. When she logged in my acct. at their computer, it worked fine over there???
If you are having this problem you need to call them!!! So it will get fixed quickly!
Ganz Canada 1.800.263.2311
This same problem happened to me after Ganz did an update a while back when it affected the parties from loading, it's kind of the same thing. They fixed that one when other people called in. It worked on their computer but not mine that time as well.
Last edited by lilkinzmom7; 07-21-2010 at 10:58 AM.. Reason: add
It works for me on Internet Explorer with the cache NOT cleared (and I have not rebooted my computer in a few days.)
I does NOT work on Firefox with the cache and cookies cleared.
The bad part about this is that I kept telling their CS rep that she needed to clear her cache and cookies and it probably then wouldn't work for her. She insisted that she didn't need to do that! I kept insisting that she did and there was a problem with the Stadium. I tried to explain that she still had old working files on her computer. She finally said she did clear her cache (but I know she didn't--and she just said that to shut me up)-- and then nothing ever got submitted to the tech department because she could get it to load on her computer. She told me to just wait a few days and see if I could get it to work then.
She also wanted me to reboot my computer. I am NOT going to do that in fear of the Stadium not working on Internet Explorer after I reboot.
So far, There are only 11 people entered in the 12pm pro beauty competition. You know something has to be wrong!!
There were only 39 pets entered in the 9am competition! (I wasn't up early, so I didn't enter).
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