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Old 05-21-2013, 07:22 PM   #11
Truly Gifted :)
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mattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicness
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Default Re: webkinz service unavailable on mobile apps

I set my email to send me a message when they have read my email. they read the email this morning but did not even reply to it. and all of these problems could be solved by a phone call and they do not accept phone calls anymore.
mattyboo1 is offline Male
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Old 05-22-2013, 11:36 PM   #12
Bit of a Fixer-Upper
Gifted
 
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maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day
maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day

Default Re: webkinz service unavailable on mobile apps

Have you recived any response yet? I think it was like a week before I got that email.
maegansusie is offline Female
Old 05-24-2013, 11:18 PM   #13
Truly Gifted :)
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mattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicness
mattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicness

Default Re: webkinz service unavailable on mobile apps

Hello,

Thank you for your question.

If you have encountered a technical issue with your Webkinz mobile application, you should first try to restart your device. While doing so, please make sure to completely shut down your device and then restart. If this does not correct the issue for you, reboot your device by holding down the home button and the lock button simultaneously until your device reboots.

We hope this helps.

Thank you,
Webkinz Consumer Support




I am really disappointed with this response.
mattyboo1 is offline Male
Old 05-25-2013, 04:10 PM   #14
Bit of a Fixer-Upper
Gifted
 
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maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day
maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day

Default Re: webkinz service unavailable on mobile apps

I've already done that! Grrrrrr....
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Old 05-25-2013, 11:25 PM   #15
Theatre910
Webkinz :)
 
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Default Re: webkinz service unavailable on mobile apps

Send it back to them telling them that, that it does not apply...

.
Twizzlerz is offline Female
Old 05-27-2013, 05:03 PM   #16
Bit of a Fixer-Upper
Gifted
 
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maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day
maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day

Default Re: webkinz service unavailable on mobile apps

I just sent them another email telling them that I have restarted my ipod and that it didn't help any. Mabye we will get a better response this time. *Crossing fingers*
maegansusie is offline Female
Old 05-27-2013, 05:34 PM   #17
Truly Gifted :)
Gifted
 
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mattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicness
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Default Re: webkinz service unavailable on mobile apps

I sure hope so because I love the mobile apps and the feature to transfer kinzcash. I am going to email them again as well.
mattyboo1 is offline Male
Old 05-27-2013, 07:01 PM   #18
Birthday
Webkinz :)
 
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Default Re: webkinz service unavailable on mobile apps

I own a app, but have not played it for a long time! Sorry this is happening to you!
dumdumgumgumboo is offline Male
Old 05-30-2013, 04:08 PM   #19
Bit of a Fixer-Upper
Gifted
 
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maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day
maegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy daymaegansusie is the rainbow on a rainy day

Default Re: webkinz service unavailable on mobile apps

I got two replies today, both automatic replys.

"Hello,

Thank you for your question.

If you have encountered a technical issue with your Webkinz mobile application, you should first try to restart your device. While doing so, please make sure to completely shut down your device and then restart. If this does not correct the issue for you, reboot your device by holding down the home button and the lock button simultaneously until your device reboots.

We hope this helps.

Thank you,
Webkinz Consumer Support"

and

"Hello,

Thank you for your question. You inquired about the KinzCash you earned on your mobile application.

All KinzCash earned from your mobile application is automatically added to your Webkinz account if you have logged into your account on your application.


Thank you,

Webkinz Consumer Support"

grrrr....
maegansusie is offline Female
Old 05-30-2013, 04:19 PM   #20
Truly Gifted :)
Gifted
 
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mattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicnessmattyboo1 is epic beyond epicness
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Default Re: webkinz service unavailable on mobile apps

this is so frusterating!!!!! they are not even listening to us.
mattyboo1 is offline Male
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