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Old 04-06-2010, 12:42 PM   #71
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Default Re: Phones

server 14, phone is wiped clean even after I readded names yesterday
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Old 04-06-2010, 12:48 PM   #72
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Default Re: Phones

I had 50+ people on my friends list and now they are all gone. Now when i want to sent something to someone i have to re-add them to my list and they will stay there for a day them it will be completely empty again. I have no idea what server im on though.
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Old 04-06-2010, 02:01 PM   #73
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Default Re: Phones

I feel your pain, Cows4you! I have only 2 accounts, 1 US and 1 Euro. Both are Deluxe. On Sunday I tried to send my daughter an Easter gift only to find out my Euro account has NO ONE on the friend list. I added her back, she confirmed, and I sent the gift. Today the phone list is once again blank. I did not get on any accounts yesterday (too busy) so I don't know when the phone lost the list again. My US account is OK and so is my daugheter's (she is US deluxe also). I thought originally I must have messed up and deleted the names myself, but I guess it isn't just me! Haven't adopted anythng since Christmas on the Euro account.
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Old 04-06-2010, 03:34 PM   #74
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Default Re: Phones

Just got off the phone with a Ganz CSR. They are fully aware of the bug in the system, they are working on it, they don't know when it will be fixed. "I am sure that the Insider (even though we are not affiliated with them) will have updates as well as Webkinz News, so keep checking them for the updates."
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Old 04-06-2010, 03:50 PM   #75
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Default Re: Phones

None of my two accounts is affected. One is server 4 on American, and the other is American time on an unknown server. (Firefox won't work)
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Old 04-06-2010, 08:56 PM   #76
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Default Re: Phones

*wipes sweat off face*

i'm one of the lucky ones. my phone friends aren't erased. but this should be moved up to critical
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Old 04-06-2010, 09:54 PM   #77
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Default Re: Phones

I reported this in the bug reports a couple months ago that the phones on two of my deluxe accounts had been wiped clean while my kids' accounts still had their friends intact.

This was my thread from 1/03/2010:
Quote:
I noticed a couple weeks ago on my main account that whenever I received a gift from a friend that it would say it was from a friend no longer on my friend list... then tonight when trying to play in the tournament arena with my kids no one was showing up in that list either. Opened my phone and it showed ZERO friends! I had well over 100 previously! None of my other accounts are affected. What is very strange is that this account is still showing up on my kids' and secondary account friend lists!

Deluxe US account, Server 11

Last edited by twinmom1998; 04-06-2010 at 09:57 PM..
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Old 04-06-2010, 10:46 PM   #78
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Default Re: Phones

On my extra account I had two friends. Me and my sister. It happened three times an I added them four times.
I made a thread about it, but everybody said either they delete me or I deleted them.
I would have to think that if I delete myself I wouldn't make a thread about how my friends were erased.

Hope this gets fixed soon
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Old 04-06-2010, 11:16 PM   #79
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My euro phone is empty too! I hope I get them back!
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Old 04-07-2010, 12:30 AM   #80
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Default Re: Phones

We have 18 accounts amongst us (17 NA & 1 Asian.) Luckily so far none of them have been affected by this. It would be extremely upsetting if any were though, so I def think that the status of this is "CRITICAL." I would hate to just wake up & find everyone I had been adding over time was deleted, because I don't have them all written down anywhere else to know who all to add back. Ganz please get your little fix-it team from the front page last week busy on this problem asap ok!! Thanks for bringing this to their attention Stylede!!


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