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Old 04-05-2010, 08:18 AM   #21
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Default Re: Phones

I have 3 asian accounts on server 14......2 are wiped clean and one is fine. I readded friends yesterday to only find it is wiped clean again!!

Many others on other forums are having the same issue. I just got off the phone with them and they said they were NOT aware of this issue. ??!!

Please Call if youre having phone issues.

They need to fix this asap.
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Old 04-05-2010, 10:50 AM   #22
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Default Re: Phones

I feel your pain as it happened to me too My phone on Asian account was wiped clean 2 days ago. I added few contacta afater it happened and they are gone again

I phoned Ganz this morning and they are going to look into this issue. I said that I belong to Webkinz fan site and there are many of us with this problem, so hopefully, they'll take it seriously.
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Old 04-05-2010, 11:04 AM   #23
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Default Re: Phones

View Post Originally Posted by COONYCOON
same here - gone again!



We adopt, how shall I put it, regularly so it can't be that!
I don't know. I just went and checked all our accounts (American, European and Asian)With the kids and my Account we are on 3 different servers and we all have our friends list still. I don't know what to make of it
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Old 04-05-2010, 11:07 AM   #24
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Default Re: Phones

We are deluxe too! I just hope it gets fixed soon!
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Old 04-05-2010, 11:07 AM   #25
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Default Re: Phones

View Post Originally Posted by yaniella
I feel your pain as it happened to me too My phone on Asian account was wiped clean 2 days ago. I added few contacta afater it happened and they are gone again

I phoned Ganz this morning and they are going to look into this issue. I said that I belong to Webkinz fan site and there are many of us with this problem, so hopefully, they'll take it seriously.
Thanks for putting in the call.

My euro account is wiped clean also. US is fine for me but others are having issues there as well.

Impossible to trade or send gifts with no friends.
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Old 04-05-2010, 03:20 PM   #26
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Default Re: Phones

My friends list also wiped clean, on the Asian and euro accts
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Old 04-05-2010, 03:27 PM   #27
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Default Re: Phones

We have 3 accounts. One Asian, One US and One European. Only our European account is affected by this glitch. I sure hope it does not affect our US account, as that is the one with a large number of friends. The other two just have 2 friends - so it is easy to reset the European account - thank goodness.
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Old 04-05-2010, 03:29 PM   #28
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Default Re: Phones

View Post Originally Posted by hiphopten
Thanks for putting in the call.

My euro account is wiped clean also. US is fine for me but others are having issues there as well.

Impossible to trade or send gifts with no friends.
It is a pain I keep having to add myself to move items between accounts
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Old 04-05-2010, 03:44 PM   #29
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Default Re: Phones

I have 2 Euro accts and both lost all friends contacts. My US acct is still ok.
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Old 04-05-2010, 03:47 PM   #30
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Default Re: Phones

my asian phone has the same issue.
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