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Old 04-16-2010, 09:22 PM   #141
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

View Post Originally Posted by COWS4YOU
Ganz tweeted this:

We've fixed the issue with members on our Asian and European servers losing their friends lists.

HOLY COW! Let's see what our lists look like tomorrow then WOO HOO if it is true!
So it's supposed to be fixed by the morning? like after the early AM Maint.? I hope so, because my phones are still empty now.
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Old 04-16-2010, 09:52 PM   #142
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

This is so BAD and SAD
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Old 04-17-2010, 01:19 AM   #143
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

My one Asian account still has a "blank" friends list.
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Old 04-17-2010, 01:34 AM   #144
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

View Post Originally Posted by SnowCrystal
My one Asian account still has a "blank" friends list.
Add some friends and see if they stay this time..

----------

I checked and the one name I added to my Asian account yesterday is still there.

Last edited by Jarrah; 04-17-2010 at 01:34 AM..
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Old 04-17-2010, 09:05 AM   #145
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

My names stayed there! WOOTNESS!
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Old 04-17-2010, 01:17 PM   #146
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

So the new names stay on, but the old list is gone forever?

I'm disappointed; to me, that's not fixed. I would like GANZ to restore the erased lists of friends. The list must still be in there somewhere. My unaffected accounts still show the friendship with the glitched accounts, so I can send things one way, but not the other.
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Old 04-17-2010, 01:46 PM   #147
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

Mine was the same on my European deluxe, but not my other euro , or asian, or american it's only since i put my pet of the month lion on it was fine till then strange , but the good news is i added friends last night and when i got up this morning there still on my phone yey so fingers crossed when i get up in the morning they will still be there

hope everyones gets sorted out fingers crossed I can't remember all my friends from my list so just have to keep adding that's all

hope everyones well on another note It looks like a lot of people are Taraus
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Old 04-19-2010, 11:31 AM   #148
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

View Post Originally Posted by Webberlily
So the new names stay on, but the old list is gone forever?

I'm disappointed; to me, that's not fixed. I would like GANZ to restore the erased lists of friends. The list must still be in there somewhere. My unaffected accounts still show the friendship with the glitched accounts, so I can send things one way, but not the other.
I agree - that is not a fix! And our friends don't know their names have disappeared because we are still on their lists. Click the image to open in full size.
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Old 04-19-2010, 03:16 PM   #149
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

View Post Originally Posted by Webberlily
So the new names stay on, but the old list is gone forever?

I'm disappointed; to me, that's not fixed. I would like GANZ to restore the erased lists of friends. The list must still be in there somewhere. My unaffected accounts still show the friendship with the glitched accounts, so I can send things one way, but not the other.

I agree. It is very disappointing that we need to recreate our friends lists.

I just called customer support and they told me that the lists won't be restored for us. I told her I wanted to put in an "official complaint" about it. I had a friend that I don't know in real life (just on WW) and I can't remember how to spell the account name. It had either "lin", "linn", or "lyn" or "lynn" at the end. I asked her if she could check the account and see if my account was on the friends list, but she wouldn't do it. I then asked for her to go through my read mail to see if she could find the correct spelling, but she wouldn't do that either. There is no way for me to reconstruct my list from memory.
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Old 04-19-2010, 05:09 PM   #150
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

I added all of my family's accounts back onto my affected Asian account. First, I added a few (I think about 6) and then it said I had to wait until the friends accepted the requests in order to add more. So, I went onto the first 4 of my accounts that I added and accepted the requests. I then added the rest of the accounts to the affected Asian kinzchat phone. When I logged off and back on the Asian account, all of the friends (that I just added) were there except the first 4 that I added. I had to re-add them. So, all my friends still aren't "sticking" the first time I add them!

Last edited by SnowCrystal; 04-19-2010 at 05:11 PM..
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