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Old 04-10-2010, 01:27 PM   #111
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

View Post Originally Posted by COONYCOON
Six days now and no friends' list! Gifts coming in and no way of responding or knowing who they are from! Thank you for upgrading this to critical!

I've been looking too and have yet to find the common denominator
Let me know if you see anything you think will help the techs out
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Old 04-11-2010, 01:16 AM   #112
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

This has been going on in a couple of our account for a couple of week now-the two main account I earn the mot for and buy the expensive rare with. Now, I cannot send to anyone else because there is no longer a friend's list. I sure hope this gets fixed soon. should we start bombarding Ganz with phone calls and complaints?

Oh yeah, no adoption of anything recently.
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Old 04-11-2010, 01:32 AM   #113
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

I have the same problem for several days now. My Euro account and 1 American account. I will add 4 or 5 names and the next day they are gone again, so I add them again and you guessed it, gone again! Does anyone know if Ganz is aware of this Glitch.
My Granddaughter in Japan has the same problem, so it is not just in the U S.
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Old 04-11-2010, 08:31 AM   #114
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Default Re: Phones

View Post Originally Posted by stylede
I went into one of my accounts and went to send something and it said I had to add friends to list first. I had like over 30 names so not sure I have seen it has happened to other people and not sure if it makes a difference or not but this account is on server18
I am sorry to hear this about all your accounts. My DD's account is also doing this. Adding friends back on and go back in and they are gone. If you want to PM me I have a telephone number that will get you straight to Technical Support at Webkinz. You should have a pic of this ready for them to email to the support person who answers your call.

If I am not supposed to give out the telephone number (Moderator), please message me before I give it out please.
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Old 04-11-2010, 12:07 PM   #115
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

I have 2 Asian Deluxe accounts on server14. The older of the 2 accounts (opened Jan 24, 2008 ) has had the Kinzchat phone wiped clean. The younger account is okay (account opened on August 18, 2008 ). When I had both accounts running at the same time, the one that is okay actually had the other on the friends list and it "yoo hoo'd" recognizing that the older one was there (although the older one did not recognize the other was there).
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Old 04-12-2010, 06:40 PM   #116
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

Is Ganz ever going to fix this glitch...it's been weeks
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Old 04-13-2010, 05:26 AM   #117
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

I am wondering if it is only affecting deluxe - has any non-deluxe account been affected?

Mine has just got worse ( if possible)! Now the account that still has names on it can't see me at all when we are in the same zone even though the name is on there. When I click the phone on the wiped-out account - it tells me that deluxe accounts can personalize their phones! Could this be a contributing factor?

Oops - update - after reloading I can now be perceived by the first account again! However still no names back on the wiped-clean account

Last edited by COONYCOON; 04-13-2010 at 05:26 AM..
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Old 04-13-2010, 05:30 AM   #118
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

No, hasn't affected my deluxe. Good Morning Coony. Round and round you go.

Last edited by karkar99; 04-13-2010 at 05:32 AM..
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Old 04-13-2010, 07:49 AM   #119
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

Not sure that I am finding the same common denominator as SnowCrystal.

~ Two oldest accounts with empty phones are from early in 2008, but there is one that is ok that was opened in Sept 2008.

~ Accts with empty phones haven't had new pets adopted since 12/08 & 6/09

~ Older acct that is ok, had pet adopted in 10/09

~ All other accts that are ok were opened in 2009.


Asian (Deluxe) Server 14 - acct opened 1/08 [last pet adopted 12/08] - phone empty

Asian (NON-Deluxe) Server 14 - acct opened 9/08 [last pet adopted 10/09] - phone ok

Asian (Deluxe) Server 14 - acct opened 4/09 [last pet adopted 6/09] - phone ok

Asian (Deluxe) Server 14 - acct opened 12/09 [only one pet on acct] - phone ok


Euro - (Deluxe) Server 13 - acct opened 6/08 [last pet adopted 6/09] - phone empty

Euro - (Deluxe) Server 13 - acct opened 5/09 [last pet adopted 5/09] - phone ok

Euro - (NON-Deluxe) Server 13 - acct opened 11/09 [only one pet on acct] phone ok


* this is a combination of my own and friends accts
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Old 04-13-2010, 08:12 AM   #120
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Default Re: WEBKINZ PHONE freinds llist keeps clearing

View Post Originally Posted by kayembee
Not sure that I am finding the same common denominator as SnowCrystal.

~ Two oldest accounts with empty phones are from early in 2008, but there is one that is ok that was opened in Sept 2008.

~ Accts with empty phones haven't had new pets adopted since 12/08 & 6/09

~ Older acct that is ok, had pet adopted in 10/09

~ All other accts that are ok were opened in 2009.


Asian (Deluxe) Server 14 - acct opened 1/08 [last pet adopted 12/08] - phone empty

Asian (NON-Deluxe) Server 14 - acct opened 9/08 [last pet adopted 10/09] - phone ok

Asian (Deluxe) Server 14 - acct opened 4/09 [last pet adopted 6/09] - phone ok

Asian (Deluxe) Server 14 - acct opened 12/09 [only one pet on acct] - phone ok


Euro - (Deluxe) Server 13 - acct opened 6/08 [last pet adopted 6/09] - phone empty

Euro - (Deluxe) Server 13 - acct opened 5/09 [last pet adopted 5/09] - phone ok

Euro - (NON-Deluxe) Server 13 - acct opened 11/09 [only one pet on acct] phone ok


* this is a combination of my own and friends accts

Thank you for the detailed report. The WIki Glitch report references this thread so post all your clues here.

The techs look at the WIki and the WIki leads here for details.
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