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Old 01-08-2011, 05:55 PM   #1
Lil Kinz
kaden519 is an unknown quantity at this point

Exclamation Webkinz not loading properly

Hi, I am a parent and new to this site. My son is having some difficulty with his page not loading entirely. On the play screen, there is approximately 1.5" on the side of the screen and 1" on the bottom that is appearing as a green blank. He is unable to view his dock, amount of KinzCash earned, or his pet's photo and status. He is also unable to properly log-out, as the log-out square is also absent in the top, right-hand corner. Is anyone else experiencing this problem, and if so, does anyone have any suggestions of how I may be able to correct the problem? Thanks!
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Old 01-08-2011, 08:38 PM   #2
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Default Re: Webkinz not loading properly

View Post Originally Posted by kaden519
Hi, I am a parent and new to this site. My son is having some difficulty with his page not loading entirely. On the play screen, there is approximately 1.5" on the side of the screen and 1" on the bottom that is appearing as a green blank. He is unable to view his dock, amount of KinzCash earned, or his pet's photo and status. He is also unable to properly log-out, as the log-out square is also absent in the top, right-hand corner. Is anyone else experiencing this problem, and if so, does anyone have any suggestions of how I may be able to correct the problem? Thanks!
Kaden,

I would like to help you, but I would recommend as a first step clearing your browser's cache. Follow this link for instructions to a variety of browsers: Clear Your Browser's Cache - wikiHow I don't know which browser you are using, but the Webkinz folks at Ganz (from what I have seen posted in Webkinz Insider) have recommended using the Firefox browser. Maybe this will get you going in the right direction. I hope your troubles are resolved for you quickly and that you and your child are able to enjoy playing in WW together.
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Old 01-08-2011, 08:42 PM   #3
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Default Re: Webkinz not loading properly

View Post Originally Posted by kaden519
Hi, I am a parent and new to this site. My son is having some difficulty with his page not loading entirely. On the play screen, there is approximately 1.5" on the side of the screen and 1" on the bottom that is appearing as a green blank. He is unable to view his dock, amount of KinzCash earned, or his pet's photo and status. He is also unable to properly log-out, as the log-out square is also absent in the top, right-hand corner. Is anyone else experiencing this problem, and if so, does anyone have any suggestions of how I may be able to correct the problem? Thanks!
Well,I used to not be able to when I used firefox so I just had to use safari or some other way to the internet and that seemed to work glad I could help!
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Old 01-11-2011, 01:13 PM   #4
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Default Re: Webkinz not loading properly

It seems that maybe the screen was zoomed in accidentally. Sometimes this can happen by hitting the control key at the same time that you are scrolling and sometimes I can't figure out why it does it to me; there must be a combination of keys that triggers it. I know that happens to me sometimes. I am not sure what browser you are using, but there should be some sort of zoom feature on it where you will be able to zoom out and then get your screen back to normal. If you can't figure it out, please let us know which browser you are using and I will try to help (firefox, internet explorer, chrome, etc.) If this is not the problem, then all I can suggest is that you get someone who is familiar with computer settings to try and reset your computer properties and set the screen size differently. Good luck!
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Old 01-11-2011, 04:16 PM   #5
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Default Re: Webkinz not loading properly

Does this help?

click me!
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