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Old 02-22-2011, 01:20 PM   #1
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Default webkinz news lost my money then deactivated my accout.

I had just under 5000kc this morning on webkinz news. When I went back this afternoon it was down to 3652kc. When I went to look at my account and contact Ganz. It said my account was deactivated. I can still see my name at the top of the page, but it will not let me into the community section saying that my account info is wrong. What happened????? 5000KC down the drain???
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Old 02-22-2011, 01:28 PM   #2
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Default Re: webkinz news lost my money then deactivated my accout.

Perhaps a parent (if you are not an adult) deactivated it? Did you ask them when you called what had happened?
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Old 02-22-2011, 02:07 PM   #3
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Default Re: webkinz news lost my money then deactivated my accout.

I am the adult. I did not deactivate it it happened by itself
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Old 02-22-2011, 02:18 PM   #4
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Default Re: webkinz news lost my money then deactivated my accout.

A similar problem happened to me although I didn't lose money (thank goodness that would've made me mad) they said that WKN has some glitches and the best idea is to just set up another account.
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Old 02-22-2011, 11:55 PM   #5
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Default Re: webkinz news lost my money then deactivated my accout.

Actually it said I have 36352kc. That is a big difference from 5K. When I called they said they had never heard of this glitch and would investigate. Let's see if the actually call back.
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Old 02-23-2011, 02:38 AM   #6
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Default Re: webkinz news lost my money then deactivated my accout.

Oh you should talk to a Representative tomorrow.

They can track exactly what happened to everything on your account and explain it all to you.

If you are not happy with your talk........ask to talk to a manager. But I have found that the employees are generally very helpful in solving what happened, where and why.

Good luck and let us know!
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Old 02-23-2011, 04:40 AM   #7
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Default Re: webkinz news lost my money then deactivated my accout.

I sure hope they fix this for you! Let us know how it turns out if you get a chance.
I am not sure I understood (or maybe I missed even more than I thought I had last week which is quite possible). How do you get kinzcash on Webkinz Newz and was it that account (as opposed to your Webkinz World account) that got disactivated?
I wish I could help but hopefully you will get a great rep to call you back!
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Old 02-23-2011, 04:55 AM   #8
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Default Re: webkinz news lost my money then deactivated my accout.

❀☆♡☮♪♫ That is sad, I am sorry. You might want to change your password on your account to be safe. Very weird glitch. I hope they fix it for you because it is not easy to earn kinzcash from the webkinz newz games. ❀☆♡☮♪♫
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Old 02-23-2011, 01:31 PM   #9
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Default Re: webkinz news lost my money then deactivated my accout.

I had webkinz newz account sign in problems today. It said my log in was incorrect. I requested my info and tried that. It again said it was incorrect. I opened a new account today. I still cannot log in. I am going to try and phone webkinz again. I would be upset too, so sorry.
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Old 02-23-2011, 04:52 PM   #10
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Default Re: webkinz news lost my money then deactivated my accout.

Well, they got back to me and said I had to setup a new account. They also said they have no way of tracking the KC you make there, so there was nothing they could do about it, even though I told them that at first it was missing money and then there was WAY too much.
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