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Old 02-16-2012, 05:34 PM   #61
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Default Re: Video won't load on Lorax AP Quest

I am still not able to play the video. I get only the frame and a white screen. 5 accounts, IE Firefox, Safari and google chrome. none of the browsers work for me.... I just keep trying.Changed computers too - nothing
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Old 02-16-2012, 06:14 PM   #62
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Default Re: Video won't load on Lorax AP Quest

I am also not able to see the video- the front page of WI said Ganz had fixed a Lorax glitch, bit it was not that one, becasue i cannot get it on any account. I am in the USA, tho i have an Asian account as well. I know you are supposed to allow 3rd party ads, but I have that allowed on my machine - at least the ads that allow me to play "Peek a News" in the Newz. I looked to see if there was another setting I had to change and could not find anything.
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Old 02-16-2012, 06:17 PM   #63
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by Beesip
I am also not able to see the video- the front page of WI said Ganz had fixed a Lorax glitch, bit it was not that one, becasue i cannot get it on any account. I am in the USA, tho i have an Asian account as well. I know you are supposed to allow 3rd party ads, but I have that allowed on my machine - at least the ads that allow me to play "Peek a News" in the Newz. I looked to see if there was another setting I had to change and could not find anything.
It is in WW itself that you have to allow third party ads.
in WW to to "me and my pets" and there is a tab labeled settings or something like that. click on that tab and make sure that you have not "disallowed" third party ads.

I still don't have video and I have changed my NA account to allow them. I never disallowed them on my Asian account. and I am in the US using FF
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Old 02-16-2012, 06:36 PM   #64
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Default Re: Video won't load on Lorax AP Quest

Thanks, i will go look and see what it is set at, even if it apparently does not make a difference. I did not know anything about that thing, i was looking on my computer settings.
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Old 02-17-2012, 02:13 AM   #65
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Default Re: Video won't load on Lorax AP Quest

I really dislike this! The video doesn't work on my laptop IE so I tried my husbands and it wouldn't work (although webkinz won't work most of the time on his or my daughter's new HP laptops they got for Christmas for whatever reason). So I went and got my other daughter's old laptop where the frame is falling apart and downloaded foxfire (I didn't want to put it on mine since everything is working fine on it and changing anything would probably mess it up), so the video plays fine and moves me on to the next task but the whole laptop is falling apart and I have to try to hold it together, lol, not an easy task when your webkinz creep across the park and constantly freeze up. Only 15 more accounts to do, woo hoo!!
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Old 02-17-2012, 07:40 AM   #66
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Default Re: Video won't load on Lorax AP Quest

This is frustrating. I tried to wait to see if it would be fixed--no such luck. guess I'll call Ganz today. I can't get the video to open/load on any browser. Tried FF, Chrome, and IE.

sigh. The fun is quickly dissipating!
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Old 02-17-2012, 10:43 AM   #67
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Default Re: Video won't load on Lorax AP Quest

This is quite ridiculous Ganz! I can watch video on both quests; even answer questions on the Salley Cat one. Then just a blank screen. I do not even get questions or any button on the Nibbles quest. I hardly won any prizes on the Nibbles quest either. Oh and FYI friends, can't do any daily quests until you finish these. At least that is the way it works on my account. Please Ganz, get it fixed. Take it down and Fix!
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Old 02-17-2012, 10:58 AM   #68
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Default Re: Video won't load on Lorax AP Quest

I am so disgusted with this whole thing. I have cleared my cache, rebooted computer, tried ff, ie, chrome, safari and NOTHING. I can't get the video to load much less answer any questions. This is going on day three now. I even sent Ganz an email listing the accounts because someone on one of these threads said that Ganz fixed their video and put in an email address to write to. Well so much for that! I did not even get a response. I resorted to taking out the laptop and trying and the same thing, DID NOT WORK. This is beyond ridiculous. I am going to call but I guess I better calm down first. My kiddos want their prizes. I agree, take the whole thing down and redo it. Why can't they ever seem to get anything right????

Oh yeah and they said they will keep us updated on twitter. Well I don't twitter but the last tweet I saw posted was that they were aware of the problem and are working on it. Ok how about a status report?

Rant Over (for now).

Last edited by surprise; 02-17-2012 at 11:01 AM..
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Old 02-17-2012, 01:15 PM   #69
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Default Re: Video won't load on Lorax AP Quest

USA and European account march 17 at 1:10 pm kt I have tried to load the video on two different Lorax guests. The video button is there however when pushed it will not open and play.
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Old 02-17-2012, 04:19 PM   #70
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Default Re: Video won't load on Lorax AP Quest

I am having the same problem. I can't get the video to work in IE or FF.
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