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Old 02-16-2012, 08:23 AM   #51
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Default Re: Video won't load on Lorax AP Quest

The videos still aren't working for me today, on any browser. Apparently Ganz is aware, and working on a fix. We shall see. Here's a tweet...
Click the image to open in full size.

Last edited by akoolaunt; 02-16-2012 at 08:27 AM..
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Old 02-16-2012, 08:29 AM   #52
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Default Re: Video won't load on Lorax AP Quest

Is there anybody else out there with accounts not even getting the quest at all? This is on an active acount (expires in March)!
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Old 02-16-2012, 08:33 AM   #53
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Default Re: Video won't load on Lorax AP Quest

well i get to watch the video but it will not show i've answered all the questions and will not send me back to lorax. i hope they get this fixed soon.
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Old 02-16-2012, 09:33 AM   #54
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Default Re: Video won't load on Lorax AP Quest

this morning the videos didn't show at all. you can click on the play button but nothing happens. Cleared cache several times but still no videos
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Old 02-16-2012, 09:54 AM   #55
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Default Re: Video won't load on Lorax AP Quest

It was nicely suggested to me to go back and forth between browsers to complete the AP Quest, and so this a.m. I tried just that.
My efforts were a bit longer than anticipated, but the browser switching method did work for me.
this was my experience today:

rebooted computer and cleared cache.
logged on with FF and did the tasks until the video portion (I could not get the video)
exited and logged on with Google Chrome and watched the video with Google Chrome (I could not go any further than the video)
exited and logged on with Safari and finished the Quest with Safari

nothing like getting a little rattled just before volunteering with sweet Kindergartners
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Old 02-16-2012, 10:08 AM   #56
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Default Re: Video won't load on Lorax AP Quest

I'm glad that worked for you 50ish. I tried that too... no go.
I'll jsut work up to the video parts on all accounts and hope there is a fix someday.
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Old 02-16-2012, 03:14 PM   #57
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by COONYCOON
You can't get the video outside of Canada and the United States (or at least not where I am) but the good news is you can continue with the quest anyway!! Yippeee!
How can you continue the quest without being able to play the video? I did everything we usually do with issues (clear history, rebooting, etc,I even reinstalled thing like flashplayer. I had no response for the videos of either quest. And, trying seems slow down things left and right.
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Old 02-16-2012, 03:32 PM   #58
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Default Re: Video won't load on Lorax AP Quest

I did get ahold of a sweet young man at GANZ.

They are aware of the problem and are working on fixing it as we are typing here.
He did correct my video on my main account.---So sweet
But, DD, DGSs(2) and I have a total of 10 accounts---with European and Asian too.
So, he said to E-mail him the account name and password(this last I didn't have to do)
as I call so much they know them as well as I do.
E-mail on way.
Send to their Help desk@Ganz.com
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Old 02-16-2012, 03:37 PM   #59
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by COONYCOON
Is there anybody else out there with accounts not even getting the quest at all? This is on an active acount (expires in March)!
I think I had to finish the daily quest I was in the middle of before the lorax quests showed up on my NA account, but it did show up then. my asian doesn't have an AP pet and they showed up. I am not able to view the videos on either account at this point though.

Yesterday I had nothing on my NA account and the frame with the white box on my Asian. today I have the frame with the blank screen on both of them.

waiting patiently for a fix...
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Old 02-16-2012, 03:42 PM   #60
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Default Re: Video won't load on Lorax AP Quest

I got it to work I just left the park went back in ad watched it I hope I helped
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