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It was nicely suggested to me to go back and forth between browsers to complete the AP Quest, and so this a.m. I tried just that.
My efforts were a bit longer than anticipated, but the browser switching method did work for me.
this was my experience today:
rebooted computer and cleared cache.
logged on with FF and did the tasks until the video portion (I could not get the video)
exited and logged on with Google Chrome and watched the video with Google Chrome (I could not go any further than the video)
exited and logged on with Safari and finished the Quest with Safari
nothing like getting a little rattled just before volunteering with sweet Kindergartners
You can't get the video outside of Canada and the United States (or at least not where I am) but the good news is you can continue with the quest anyway!! Yippeee!
How can you continue the quest without being able to play the video? I did everything we usually do with issues (clear history, rebooting, etc,I even reinstalled thing like flashplayer. I had no response for the videos of either quest. And, trying seems slow down things left and right.
They are aware of the problem and are working on fixing it as we are typing here.
He did correct my video on my main account.---So sweet
But, DD, DGSs(2) and I have a total of 10 accounts---with European and Asian too.
So, he said to E-mail him the account name and password(this last I didn't have to do)
as I call so much they know them as well as I do.
E-mail on way.
Send to their Help desk@Ganz.com
Is there anybody else out there with accounts not even getting the quest at all? This is on an active acount (expires in March)!
I think I had to finish the daily quest I was in the middle of before the lorax quests showed up on my NA account, but it did show up then. my asian doesn't have an AP pet and they showed up. I am not able to view the videos on either account at this point though.
Yesterday I had nothing on my NA account and the frame with the white box on my Asian. today I have the frame with the blank screen on both of them.
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