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Old 02-15-2012, 11:09 AM   #11
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Default Re: Video won't load on Lorax AP Quest

I just tried to play the video and the screen displayed a "content unavailable. Unknown content specifed." message. I'm in Canada, is this only available in the US?
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Old 02-15-2012, 11:11 AM   #12
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Default Re: Video won't load on Lorax AP Quest

I got the same message in the video. I am in the US.
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Old 02-15-2012, 11:15 AM   #13
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by kuhl123
...you can continue? How.... I can switch to the second one but that's it.... thanks for the info. Where I am in the states is not working either.... let's hope
I didn't actually do anything - it just checkmarked the video and I could continue
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Old 02-15-2012, 11:20 AM   #14
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by COONYCOON
I didn't actually do anything - it just checkmarked the video and I could continue
wow.... good for you. Just a heads up: the second quest has a video as well and that one isn't working either.... tried several browser cleared cache etc... nothing

View Post Originally Posted by nyisutter
Oh, so we can do more than one quest at a time and not lose anything? That's good to know. I am also stuck on the video and have not yet done the Valentine's quest on my Asian accounts. So, if I go work on the V day quest and come back when the video is fixed, I will still have the seed?

Thanks!

p.s. I had to call Ganz yesterday because i didn't receive an Academy prize. The rep claimed I already had it and she searched my account and put it in my dock. I don't think I had it already, but it doesn't matter because I have it now. Anyway, I thought that was fascinating that she could search the account and put it in my dock. Said she didn't know where it was before, but still, I would LOVE to have the ability to search my own account and find items that are hidden somewhere in my mansion! Wouldn't it be cool if they gave us that tool?
yes tou can, Just click on that book and select the quest you want - good luck
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Old 02-15-2012, 11:28 AM   #15
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Default Re: Video won't load on Lorax AP Quest

At least we can get a lot more tasks done before it gets stuck in the second quest. Going ahead and getting those tasks done and ready for the fix. Hopefully soon!
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Old 02-15-2012, 11:35 AM   #16
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Default Re: Video won't load on Lorax AP Quest

I got through to Webkinz. They know there is an issue with the video in AP. Before we ended the call she asked me to hold for an update from the tech department. She came back and said that a technician wanted my password and would I please log out for the next half hour. Before I could finish the log out games, I got the "We are having trouble loading messages" (or something like that) error message so I knew the tech had already logged in. Boy, was that ever fast! I wonder what he is doing. My poor pet is going to be concerned that a stranger is in charge!
I will let you know in a half hour if the video works!
AKD

View Post Originally Posted by nyisutter
p.s. I had to call Ganz yesterday because i didn't receive an Academy prize. The rep claimed I already had it and she searched my account and put it in my dock. I don't think I had it already, but it doesn't matter because I have it now. Anyway, I thought that was fascinating that she could search the account and put it in my dock. Said she didn't know where it was before, but still, I would LOVE to have the ability to search my own account and find items that are hidden somewhere in my mansion! Wouldn't it be cool if they gave us that tool?
Dream on.
AKD
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Old 02-15-2012, 11:39 AM   #17
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Default Re: Video won't load on Lorax AP Quest

I was having problems with the videos while using IE

Someone suggested FF worked. I tried Google Chrome (because I clicked on the wrong icon ) and it worked with Chrome. I went back and finished on all accounts using Chrome
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Old 02-15-2012, 11:53 AM   #18
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Default Re: Video won't load on Lorax AP Quest

I've been using FF. Will try Chrome.

Working for me in Chrome.

Last edited by nyisutter; 02-15-2012 at 11:53 AM..
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Old 02-15-2012, 11:54 AM   #19
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Default Re: Video won't load on Lorax AP Quest

I was just coming to say chrome was working for me too. But since maintenance this morning I have not been able to log into WW at all using IE. Anyone else having a problem?
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Old 02-15-2012, 12:22 PM   #20
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Default Re: Video won't load on Lorax AP Quest

I called Webkinz 1- 866 WEBKINZ for my next account and got Andre. I like Andre! This time the tech team is not asking for the account password. They wanted me to tell them the browser I am using (FF), my Internet Service Provider, and to confirm it was the Lorax: Where are the Bears Quest and then he said I could check Webkinz Twitter for updates.
I will try Chrome (my all-time favorite browser except for when items float out of my dock...) and see if that works for me and report back here.
That is all.
AKD

THE VIDEO WORKS IN CHROME!! Woohoo!
AKD

Last edited by AnotherKinzDad; 02-15-2012 at 12:22 PM..
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