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Old 02-20-2012, 02:37 PM   #101
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Default Re: Video won't load on Lorax AP Quest

This is so wrong. Like everybody else I been trying to play the new quest but every time I try the video it won't let me. I even thought maybe if I did it on another account it might work because I haven't tried it on that one yet but nope it still not working. I hope they some how fix this before they are done with the quest
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Old 02-20-2012, 05:48 PM   #102
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Default Re: Video won't load on Lorax AP Quest

I use an old link on Internet Explorer button, This will not work.
I logged in from the main webkinz site using Firefox.
only If I can see the ADS on the right hand side,the video will play.
It is annoying switching browsers
I also noticed on one account I never finished the Valentines Quest, Lorax is not showing up
My asian account has Lorax, though I read that asian was not included.
I think the Valentines quest is the reason it is not showing
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Old 02-21-2012, 07:24 AM   #103
Fairy589
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Default Re: Video won't load on Lorax AP Quest

I have 2 accounts. On one account I finished the 2 lorax quests but I got a green box at the end like most people here. On the other account, It doesn't even show the Lorax at all. So, what's up with that?
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Old 02-21-2012, 09:29 AM   #104
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by Momzkinza
I finally got the video. Here's how.

Normally I get into webkinz using the URL so I can use multiple accounts at one time. I noticed someone here posted that you have to see the ads on the right side of your Webkinz screen to see the video, but I wasn't seeing them. That got me to thinking that when I enter through the Ganz site with the pop up screen for Webkinz, I usually see the ads.

So, this time I went to the Ganz Webkinz page:

Welcome to Webkinz

I clicked on "Log In" and entered my account that way - with the pop up screen. Now I was able to see the ads on the right side of my Webkinz screen, and when I went to watch the video it popped right up.

I am using Chrome on my Macbook. I hope this helps.
This DID get the video to pop up for me for the first time!!!! But sadly, no video played (using Firefox).

I know other people on here are getting super mad, but we have until Match 4 and it will take about five minutes to complete, so I will sit tight until March 2.
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Old 02-21-2012, 11:01 AM   #105
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Default Re: Video won't load on Lorax AP Quest

Hmm, according to my conversation with a Ganz Rep, the glitch was supposed to be fixed today. Of course today is not over and she didn't indicate a time. Why am I not surprised!!!!!!!!! Yes I agree it will take five minutes to complete, however, the principal of the fact is, it should have been fixed long before this. Guess I will make another phone call. So many glitches and no Ganz fixes.

Last edited by surprise; 02-21-2012 at 11:04 AM..
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Old 02-21-2012, 12:42 PM   #106
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Default Re: Video won't load on Lorax AP Quest

As of 12:40 KT, the videos were loading, but the problem is not fixed. I was able to watch the 2 segments of the "Bear" quest, but again it freezes after the second video plays. On the other quest, the video plays, you answer 3 questions and then it freezes.
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Old 02-21-2012, 01:52 PM   #107
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Default Re: Video won't load on Lorax AP Quest

Well still getting 2 sections of video and then the oh so familiar green screen. way to fix nothing Ganz !
YEs I have ads and yes I am running IE
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Old 02-22-2012, 09:13 AM   #108
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Default Re: Video won't load on Lorax AP Quest

Got to see the video the first time I approached the Lorax, but then nothing, no hints as to what I was supposed to do next and going back to the Lorax was given the same instructions " watch the video " but that has been coming up a blank screen for a week now. I did get the floating Lorax head marshmallows yesterday ( made me hungry!) HOPEFULLY someone is working feverishly on fixing this . . . as I don't think the people behind the Lorax will be too pleased that their tie-in isn't working and they are losing the interest of potential moviegoers!
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Old 02-22-2012, 09:21 AM   #109
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Default Re: Video won't load on Lorax AP Quest

Surprise Surprise Still not fixed! Guess this is one quest that might get nixed?
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Old 02-22-2012, 09:23 AM   #110
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Default Re: Video won't load on Lorax AP Quest

I was able to get both videos to load using this log in screen in Firefox:

Webkinz World - Come In and Play
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