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Old 02-18-2012, 05:55 PM   #91
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by surprise
I called Ganz yesterday and the girl that answered the phone said that they are working on it but probably won't be fixed until next week since they do not work on weekends. Well glory be. I asked her if techs worked on weekends and she said no. At this point, I am going to call again on Monday and I know they have a way that they can fix your account so you can by pass this part of the quest. I really think they should just award those of us who have tried and tried everything under the sun and still cannot complete the video part, they should just award us the prize. I am stuck on six accounts not being able to view the video.
I couldn't agree with you more. Very frustrating to say the least. I still think they should change their name from Ganz to Glitch. It would fit them to a tee !!!
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Old 02-18-2012, 07:01 PM   #92
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Default Re: Video won't load on Lorax AP Quest

I had to log in from the webkinz home page, not my old button link. Firefox worked for me but not Google Chrome. If I can't see the ads, the video won't load.
These days, I am surprised when things don't have a glitch. I am sure they will fix it eventually
& it is a quick one too, only took me a day to finish the 5 steps for each quest
I started with 65 digs too, so I dug my dirt all at once
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Old 02-18-2012, 07:47 PM   #93
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Default Re: Video won't load on Lorax AP Quest

View Post Originally Posted by Ms.Mom
I keep trying and can not get the video to load.
Is there anyone else having this problem?

If you can help me with this also, If i go to do Salley Cats quest with the other one started it says my items will be hid and I would have to start from the park. Is this OK to do?
Yes, that is okay to do. When you click on the different quests, it hides the others from you so you aren't confused. They will all still be there when you click to return to that first quest.
AKD
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Old 02-18-2012, 09:47 PM   #94
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Default Re: Video won't load on Lorax AP Quest

I could not complete either quest because the videos were not working!!!
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Old 02-19-2012, 08:59 AM   #95
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Default Re: Video won't load on Lorax AP Quest

So today the videos are working somewhat.
I went to Salley Cat and watched the video answered the questions, but no prize awarded.
The Lorax video I can watch but no questions appear.
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Old 02-19-2012, 09:34 AM   #96
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Default Re: Video won't load on Lorax AP Quest

There aren't any questions after the Lorax video. You go back to the garden to see Lorax and he sends you on to some more tasks.

Also look at my post under Adventure Parks - Eureka! video quest work around for an alternate way to see both videos, answer questions for Sally and finish both quests.
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Old 02-19-2012, 10:32 AM   #97
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Default Re: Video won't load on Lorax AP Quest

I've completed both Loraz quests on 3 accounts. Two of the accounts were awareded the prizes. However, on the 3rd account, I've answered all the questions and then the box is green. I can't click on Salley Cat to collect the prizes for both of these quests. I'm going to be contacting Ganz on Tuesday to see if they can fix it or just award the prizes.
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Old 02-19-2012, 03:05 PM   #98
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Default Re: Video won't load on Lorax AP Quest

I called Ganz about this a few days ago. They said they were aware ocf the problem and working on it. Not only does it not let me finish the Lorax quests, the quests for my three Adventure Park pets are not available because of this.
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Old 02-20-2012, 10:02 AM   #99
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Default Re: Video won't load on Lorax AP Quest

I finally got the video. Here's how.

Normally I get into webkinz using the URL so I can use multiple accounts at one time. I noticed someone here posted that you have to see the ads on the right side of your Webkinz screen to see the video, but I wasn't seeing them. That got me to thinking that when I enter through the Ganz site with the pop up screen for Webkinz, I usually see the ads.

So, this time I went to the Ganz Webkinz page:

Welcome to Webkinz

I clicked on "Log In" and entered my account that way - with the pop up screen. Now I was able to see the ads on the right side of my Webkinz screen, and when I went to watch the video it popped right up.

I am using Chrome on my Macbook. I hope this helps.
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Old 02-20-2012, 12:07 PM   #100
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Default Re: Video won't load on Lorax AP Quest

This is so frustrating because we have been trying since last Tuesday to get the videos to work and have tried everything under the sun including suggestions posted by other members upthread. Nothing works period.

I just got off the phone with Ganz and voiced my extreme frustration and disappointment with them and was told that Ganz had found the problem and it would be fixed tomorrow. I told her I hoped this was not an attempt to pacify me because if they found the problem why not fix it now. I told her that if it is not fixed tomorrow I would appreciate them awarding the prize in all six of our accounts because this has gone on long enough. She said she would pass that on. Nothing more to do but to wait until tomorrow and if it is not fixed, I will be making another phone call and will call every single day until we get our prizes.
The kiddos are driving me for their prizes.
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