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Old 07-10-2010, 02:19 AM   #1
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Default Very Frustrated with Kinzpost & Kinzphone

Hey Everyone out there!
I know there is just about 1,000 other threads about Kinzpost not
working, but I also have to share what is going on with me....


Alrighty, I just recently was Gifted. Its very exciting and I have set up
many many exchanges already. I was out of town for a while and the place
we were staying at had very SLOW Wifi, mixed with a Slow laptop, trust me,
it was pain. I was Gifted WHILE I was out of town, and I set up trades
slowly but surely. Then, it came time to send my Gifts. Three tries and all
failures. Things would be stuck for literally hours. (I left the computer sitting
for about 2 hours one time) And there were NO results. I figured, well,
this slow Wifi and slow Computer are probably the issue. So I waited untill
I got home. Today, I got back home, and the first thing I did was darted
to our fast brand new computer, and tried sending everything to the
persons who had now been waiting about 2-3 days.

It says, your Gift has been Sent! But the weird thing is, right as it changes
that, it goes to the flying letter. Not the package with the wings, the
NOTE with the wings, the envelope note paper thing. I figured, hmm, whatever,
a Glitch. I checked back to see if anyone got it and NO one did. I sent ONE package
and it got over to the person. But then as I was about to send other packages.....

The dreaded Please Wait..... showed up. Then the box that says:

"Sorry, we had trouble loading a required file." I pressed okay and then this
pops up:

"We cannot connect to WW, You will now be logged out"

I am logged out. I figure whatever, maybe it needs to be refreshed. Apparently,
it decided my whole Friends List needed to be refreshed. I log on, go to Kinzpost, and
am about to send a Package out to someone and my WHOLE LIST IS BLANK!
I am just about ready to throw my computer off a cliff. That was 117 friends off the list.
Now I am in the middle of 7 trades, needing to send, and my whole Friends list is wiped out.

I don't know if this has happened to anyone else, but I am REALLY REALLY frustrated right
now. I don't want to call Ganz either because they can never help me with things that are
wrong with my account. Thanks for reading everyone.
kittyhub54 is offline Female
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Old 07-10-2010, 09:41 AM   #2
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Default Re: Very Frustrated with Kinzpost & Kinzphone

I'm so sorry to hear all that I can share with you the summary of my calls to Ganz regarding this same problem. First they will have you clear your cache and cookies and reset your internet browser but by now I think we all know the drill... They think it's only a minority of us (so everyone should call!), they do not have an estimated fix date, they have no idea what might be causing it because in their eyes it is "sporadic", and they will tell you to use Firefox but that doesn't work for most of us either.

It is very frustrating, mostly because of missed trades, gifts and parties. I can only hope that more people call and report their problems so Ganz moves this up on their priority list.



For those who can call Ganz, the number is 866-932-5469. I think the more people who call the better, that way they will know the problem is widespread.

Last edited by smwcat; 07-10-2010 at 09:47 AM..
smwcat is offline Female
Old 07-10-2010, 01:19 PM   #3
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Default Re: Very Frustrated with Kinzpost & Kinzphone

oh... im sorry, I hope it gets fixed.... and welcome home again
blackylove123 is offline Female
Old 07-10-2010, 01:27 PM   #4
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Default Re: Very Frustrated with Kinzpost & Kinzphone

This is the great thing about WI. You are never alone. I have been having this problem too! And I thought it was just me - or my computer. I have a fairly new computer and I have done the "drill" we all do. It has been a month since I have been able to kinzpost anything. What is weird is that I have gotten some gifts from friends, but I cannot send anyone anything. I am going to call Ganz. Thanks kittyhub54 and smwcat.
brick princess is offline Female
Old 07-10-2010, 02:14 PM   #5
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Default Re: Very Frustrated with Kinzpost & Kinzphone

Thank you guys for posting... but after last nights mantenience Kinzpost seems to be working
a teensy bit better.
kittyhub54 is offline Female
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