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Old 10-14-2009, 11:21 AM   #11
Wild Thang.[:
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Default Re: Just lost over 15,000 KC in w-shop!!!

Oh no! I'm so sad this happened to you,maybe you could call Ganz??
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Old 10-14-2009, 11:26 AM   #12
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Default Re: Just lost over 15,000 KC in w-shop!!!

Please call Ganz again - [what have you got to loose on an additional tele call?] and perhaps speak to a supervisor. Maybe they can place a trace on your recent history of your account, and lead to proof of your recent "purchase without items" that it actually happened?!

I am so sorry this has happened to you. Thank you for alerting us!
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Old 10-14-2009, 11:33 AM   #13
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Default Re: Just lost over 15,000 KC in w-shop!!!

Call Ganz again and speak to a Supervisor. Always do this when you do not get the result you desire over the phone.

They trace all of your account activity and will be able to see you had the 15,000 and replace it.

This happened with my DD account. I called they looked on her account and saw where her items were there, then they were not.

In this case...your KC.

Call Again. It is not a scam of Ganz against us. It is a poorly trained Customer Service Rep.
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Old 10-14-2009, 12:29 PM   #14
soebled2
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Default Re: Just lost over 15,000 KC in w-shop!!!

This has happened in the past if when you use a coupon, it comes up with a .5 value. For example, if you buy an item that costs 335KC and you use a 50% off coupon, that makes the cost 167.50KC, which the system doesn't recognize. I have had this happen to me before, but after signing back in, everything was back as it was before I tried to purchase. This seems to be not the case now perhaps.
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Old 10-14-2009, 08:49 PM   #15
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Default Re: Just lost over 15,000 KC in w-shop!!!

View Post Originally Posted by lamb
This has happened in the past if when you use a coupon, it comes up with a .5 value. For example, if you buy an item that costs 335KC and you use a 50% off coupon, that makes the cost 167.50KC, which the system doesn't recognize. I have had this happen to me before, but after signing back in, everything was back as it was before I tried to purchase. This seems to be not the case now perhaps.
Thank you for that info-I hope others see this so it doesn't happen to someone else!!!
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Old 10-14-2009, 08:54 PM   #16
hy yes, I am VERY
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Default Re: Just lost over 15,000 KC in w-shop!!!

I'm so sorry! Keep trying!
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Old 10-14-2009, 09:12 PM   #17
owzers, I sure am
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Default Re: Just lost over 15,000 KC in w-shop!!!

I'm so sorry that happened!

Let's hope that you can get the items back... I know for a fact how long it takes to make that much KC, and it can be very upsetting to have it all vanish!

Best of luck!
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Old 10-14-2009, 09:14 PM   #18
gangnam style
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Default Re: Just lost over 15,000 KC in w-shop!!!

View Post Originally Posted by Desty
That is SO unfair!! I would call back and ask to talk to a supervisor. If they still won't help you, I'd ask them if they mind if you make this glitch public.
Desty, I think this is a wonderful idea.
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Old 10-14-2009, 09:17 PM   #19
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Default Re: Just lost over 15,000 KC in w-shop!!!

Thats just horrible! I'm sorry that you couldn't get any help. I'd feel the same way.
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Old 10-14-2009, 09:52 PM   #20
gangnam style
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Default Re: Just lost over 15,000 KC in w-shop!!!

View Post Originally Posted by galfam
While it may seem like Ganz is horrible, that is totally what they have to say. Just think about it. Someone calls up Ganz, and lies about it to them. They give out a free 15,000 KC, and that cheater does it over and over again. He calls up his friends, and they start doing it. Look what just happened.

(Of course this isn't you)
It's KinzCash, GANZ! It's OK to have a little extra! I think this is a ridiculous thing for GANZ to worry about!
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