Critical UPDATE- 10/16!!!! Just lost over 15,000 KC in w-shop!!!

[peggios]

OK, I was buying up a bunch of Halloween stuff so I would have it and I had purchased one 9 item round. I had a bed, a dining table, four dining chairs, a stove, and two pumpkin tables ready to purchase. I hit check out and then drug coupons up to several of the items and hit purchase and all of a sudden I got the "Oops cannot connect to Webkinz world right now. You will be logged out" message and it logged me out. I logged right back in and checked my dock-no items. I checked my KC and it was down from 36,000 to 20,000. I called Ganz immediately and they said there is ABSOLUTELY NOTHING THEY CAN DO!!!!! I am about ready to cry! It took me forever to earn 36,000 KC! Now, I am afraid to purchase ANYTHING from the w-shop! I also lost two 50%, two 30%, one 10% and one 80% coupon! This was on my Deluxe/Asian account about a half hour ago.


UPDATE: OK, so I called Ganz a second time today. I got a different girl. I asked to talk to a supervisor and she wouldn't let me. Seriously, she said she had to hear the problem first. I explained the whole thing and she said she would get on my account a look and see if she could see the items. She said if I had bought them "they were there and I just couldn't see them" So, she said if I told her which items I had purchased she could look for them on my account and dock them. Well, I have MULTIPLES of each Halloween thing and have them in different rooms. I have about 50 rooms on that account, so I didn't know for sure how many tables etc. that I actually had before the glitch., I told her I would have to go look in each room (cause I CAN'T REMEMBER WHERE I PUT WHAT) She said she didn't have time to stay on the phone while I looked through every room. She said to name one item I had bought so I told her I had purchased a bed. She said she saw four in my account. I said, well I already had four. I had one in my Halloween room, One in a bedroom and two in storage room. She said that if I had them in the storage room, then it had to be the one I purchased. I said, NO, I Know for sure I had THOSE beds BEFORE. The beds are the one thing I did know where I had or had not put them. I then told her I had purchased four dining chairs and a table and she saw more than one of them to, so she said it was impossible to figure out which ones I had purchased WHEN, and they were NOT GOING TO REPLACE THE ITEMS OR THE MONEY, so it wouldn't do any good to talk to a supervisor because they would say the same thing. I said I still wanted to try and she said the supervisor was in a meeting. I said "You only have ONE supervisor" and she said only one she could connect me with. Right now I am so darned mad at Ganz, I really want to boycott them. I have a friend on here that spends $500 a month on trading cards (yeah, I know, she's nuts, but I adore her) and she has been having the issue I had with the last few TC2 cards I bought. Last time I got 6 packs and all I got was w-shop furniture, like the rainy day table, and the cheerleader table etc...I had NEVER gotten regular w-shop stuff with the TC2 cards before. She had entered a couple BOXES worth of codes and was getting that and multiples of the same card. She got told there is NO GLITCH. She has cards she is not going to enter and she is not buying any more. I know Ganz will not miss her $500 because that supervisor told me "I mean we have millions of customers and I can't spend that much time with ONE customer" Now I know that each of us as an individuals don't natter. It probably only matters if they get thousand of calls or if people would seriously quit buying stuff, but that won't happen. Did you READ THE POST by Phantomstallion saying she got completely BANNED from her account with 50+ Webkinz for talking about WI in the trading rooms???? UNBELIEVABLE!!!

[StyleQueenCara]

Oh I'm really sorry..........I try to not purchase a lot of items at once. I have a lot of money, and so do you so I try to keep my money safe, we work hard for kinzcash!

[HawaiianBreeze]

I am very sorry. GANZ can sometimes not be very helpful. Maybe you could call again and see if a different person could help you.

[joshgrobanfan]

That really, really stinks! I remember reading quite some time ago that you should only use one coupon at a time per checkout. It seems that if you used more than one at a time, it would lock up on you. I don't know if that was the problem, or if that is even still a problem in WW, but I have only used one coupon at a time just to be safe. Maybe somebody else would know if this was still a problem in the w shop.

[marnabear]

Oh, I am so sorry this happened and that they would not help you. I think you should call again and ask to speak to someone else. I think from now on I will use only one coupon at a time, too, though I have not have trouble before.

[dragonbird]

Oh gosh! And you were WORRIED about glitches this morning!!! I hope t hey get that fixed for ya-that's gotta leave a sickening feeling in your tummykinz!!

[Galfam]

While it may seem like Ganz is horrible, that is totally what they have to say. Just think about it. Someone calls up Ganz, and lies about it to them. They give out a free 15,000 KC, and that cheater does it over and over again. He calls up his friends, and they start doing it. Look what just happened.

(Of course this isn't you)

[Desty]

That is SO unfair!! I would call back and ask to talk to a supervisor. If they still won't help you, I'd ask them if they mind if you make this glitch public.

[iluvdogzsomuch]

o, gosh. i feel so bad for you!!!!!! ganz really needs to work harder to keep WW glitch-free.

[kayembee]

Originally Posted by joshgrobanfan

That really, really stinks! I remember reading quite some time ago that you should only use one coupon at a time per checkout. It seems that if you used more than one at a time, it would lock up on you. I don't know if that was the problem, or if that is even still a problem in WW, but I have only used one coupon at a time just to be safe. Maybe somebody else would know if this was still a problem in the w shop.

This is an ongoing problem, It's been happening for quite some time. The only safe way to use multiple coupons is to buy one item at a time. Otherwise it does take all of your kc & coupons and you don't get the items.