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Old 09-28-2011, 01:34 PM   #1
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Default Unable to log into SPREE after the rule change.

I have tried on two different computers, with 4 of our accounts, using IE8 and Google Chrome.

Logging in with Chrome, I get nothing but a blue screen, with a little black dot in the middle, left-hand side of screen, and the "X" that should exit the game. However, the X does not work. The only solution to this blue screen is reloading the page and logging back in. I do not even get the logout warning that occurs after 10 minutes of inactivity. I left the screen open for nearly half an hour and they stayed on the blue screen.

With IE8, I get the loading bar and it freezes there. Only solution is pressing F5 and logging back in.

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Old 09-28-2011, 01:39 PM   #2
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Default Re: Unable to log into SPREE after the rule change.

I had the same problem- try going thru the parents or Customer service tab on log in page; it worked for me.. GL
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Old 09-28-2011, 10:34 PM   #3
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Default Re: Unable to log into SPREE after the rule change.

Hi Jae's Momma, I'm sorry to hear that happened to you! It happened to me earlier today at about 1pm. It did load after I Cleared my Cache= Clear Your Browser's Cache - wikiHow
I hope it works for you too... Good Luck!
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Old 09-29-2011, 02:05 AM   #4
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Default Re: Unable to log into SPREE after the rule change.

Hello! I'm sorry you are experiencing difficulty loading Spree. I had the same issue a few weeks ago. I had to update my Adobe Flash Player. Also, I recommend clearing your cache, clearing your history, and restarting your computer. Hopefully, this will resolve the problem. If you have any question, please send me a VM. I'm happy to help! Good luck to you!
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Old 10-03-2011, 09:02 AM   #5
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Default Re: Unable to log into SPREE after the rule change.

Thank you to everyone that offered help to try to solve this problem. Especially to karenpd .for the wiki link on how to clear the cache. I am brand new with the Google Chrome and had no idea how to do it with that browser!

Unfortunately, none of the helpful suggestions worked for me. However, TODAY it's working! YAAAAAAAY! Now I can play the game on all our accounts!

I don't know how to mark this as FIXED, but it appears to be, at least for our accounts.

Diz
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Old 10-03-2011, 09:27 AM   #6
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Default Re: Unable to log into SPREE after the rule change.

View Post Originally Posted by Jae's Momma
Thank you to everyone that offered help to try to solve this problem. Especially to karenpd .for the wiki link on how to clear the cache. I am brand new with the Google Chrome and had no idea how to do it with that browser!

Unfortunately, none of the helpful suggestions worked for me. However, TODAY it's working! YAAAAAAAY! Now I can play the game on all our accounts!

I don't know how to mark this as FIXED, but it appears to be, at least for our accounts.

Diz
At the top, you should have the option to mark your thread as fixed and close it.
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