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Old 01-23-2011, 09:18 PM   #1
marnabear
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Default Unable to download song

I adopted a silverback gorilla this month and when I try to download its song, "Do You Want to Party", the load button appears and I can choose the file for the song, but after that the download button disappears and no matter how long I wait the song does not download.
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Old 01-24-2011, 07:24 PM   #2
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Default Re: Unable to download song

I think you should just tell Ganz. They'll help.
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Old 01-24-2011, 09:45 PM   #3
marnabear
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Default Re: Unable to download song

I plan to do that tomorrow morning. By the time I got on and checked again today it was rather late to call.
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Old 01-25-2011, 11:33 AM   #4
marnabear
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Default Re: Unable to download song

I called Ganz this morning and this is indeed a glitch which they are working on.
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Old 01-25-2011, 11:41 AM   #5
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Default Re: Unable to download song

Thanks for posting this and following up on it. I am having the same problem. Now I know why!
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Old 01-25-2011, 11:42 AM   #6
marnabear
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Default Re: Unable to download song

I originally put this in the glitch report section and admin decided to move it even though it is really a glitch.
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Old 01-25-2011, 12:32 PM   #7
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Default Re: Unable to download song

I'm having the same problem as you Marnabear, exactly as you describe it. The song does not download, and the "Download" button remains active when you go back to that pet in the Music Starz Showcase. You can try over and over again to download the song, but it doesn't work.
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Old 01-25-2011, 12:37 PM   #8
FIA
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Default Re: Unable to download song

View Post Originally Posted by marnabear
I originally put this in the glitch report section and admin decided to move it even though it is really a glitch.
Oops, that was me. Since no one had responded that they were having the same problem, I didn't think it was a glitch. Now I see others are having the same issue. I'll put it back.
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Old 01-25-2011, 02:32 PM   #9
nothing
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Default Re: Unable to download song

Marna, I too am having exactly the same trouble. I can go to the past pets of the month i adopted, I get the option to download, and nothing happens. I also noticed too that when I went to play the jukebox from the CD, the one with the POTM songs, it has no sound....and yes, my volume is on...the other noise making things work just fine. I wonder if the two are related??
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Old 01-25-2011, 03:17 PM   #10
SmilesRContagious
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Default Re: Unable to download song

Thanks for reporting and following up.
I am having the same problem.
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