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Old 10-12-2011, 10:21 AM   #1
loony9083
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Default tropical island pup items no showing up

i just adopted one of my pups and the items showed up as blank spaces in my dock. just the psi & the psf. so stupid me tried to drag the gift box to my room and now i have a blue box just sitting there. i am getting ready to call ganz to fix it. just wanted to let everyone know.
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Old 10-12-2011, 10:28 AM   #2
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Default Re: tropical island pup items no showing up

Thanks for the report. I hope you get things sorted out soon.
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Old 10-12-2011, 10:33 AM   #3
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Default Re: tropical island pup items no showing up

Same thing happened to me. The adoption went fine, but when I logged into the account, the gift box was empty. I dragged it into the room anway. The box didn't open like it normally does, but all of the items showed up in the dock. The PSI was blank as well. I dragged that into a room and it showed up as an empy box. I logged out and logged back in and the room was frozen. I called Ganz and they said that it "tested" fine. They had to reset the pet and told me I can attempt to adopt it again tomorrow.

Has anybody ever had to have a pet reset? The woman I spoke to told me I could log back into the account and play normally. When I did, the Tropical Island Pup was still there, all of his items were still in the dock, and I was still locked out of the room. I assumed that there would be no evidence of this adoption (I was hoping that I would get to keep the exclusives, though). Now, I am concerned that the "reset" didn't go right. Does anybody know what a "reset" is supposed to look like? Thanks.
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Old 10-12-2011, 10:45 AM   #4
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Default Re: tropical island pup items no showing up

View Post Originally Posted by momluvswebkinz2
i just adopted one of my pups and the items showed up as blank spaces in my dock. just the psi & the psf. so stupid me tried to drag the gift box to my room and now i have a blue box just sitting there. i am getting ready to call ganz to fix it. just wanted to let everyone know.
i just talked to CS at ganz and he said to wait til tomarrow. i'm going to have to readopt that pet then.

View Post Originally Posted by purplesteve6
Same thing happened to me. The adoption went fine, but when I logged into the account, the gift box was empty. I dragged it into the room anway. The box didn't open like it normally does, but all of the items showed up in the dock. The PSI was blank as well. I dragged that into a room and it showed up as an empy box. I logged out and logged back in and the room was frozen. I called Ganz and they said that it "tested" fine. They had to reset the pet and told me I can attempt to adopt it again tomorrow.

Has anybody ever had to have a pet reset? The woman I spoke to told me I could log back into the account and play normally. When I did, the Tropical Island Pup was still there, all of his items were still in the dock, and I was still locked out of the room. I assumed that there would be no evidence of this adoption (I was hoping that I would get to keep the exclusives, though). Now, I am concerned that the "reset" didn't go right. Does anybody know what a "reset" is supposed to look like? Thanks.
the guy told me the pet will still be there today. it will, i guess, reset tonight and to adopt tomarrow.

Last edited by momluvswebkinz2; 10-12-2011 at 10:45 AM..
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Old 10-12-2011, 10:47 AM   #5
purplesteve6
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Default Re: tropical island pup items no showing up

Do you know if the bonus kinzcash and the exclusives are going to go away?
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Old 10-12-2011, 10:51 AM   #6
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Default Re: tropical island pup items no showing up

That is weird! Thanks for the report though!
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Old 10-12-2011, 02:10 PM   #7
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Default Re: tropical island pup items no showing up

Oh no!! Everything went fine for me too and I opened the gift and even put it in the perfect spot. When I tried to put it on my page it wouldn't work and I noticed my friend's wasn't showing up in her room either. Well I just relogged in and NO PSI is in the room!!!!! Help please Ganz!!

Okay I just went on on the computer I adopted on and the psi is showing up again - on firefox!! PHEW!
Also on safari I couldn't see the cookie tomb at the halloween party either!! But on firefox I could. Hmm. I have cleared my cache and am going to check again on the laptop...

Last edited by COONYCOON; 10-12-2011 at 02:10 PM..
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