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Old 04-30-2010, 03:54 PM   #1
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Default Trading cards series 1 locked

I picked up a couple packs of series 1 cards on wednesday . The first pack I put on just fine, got kinzcash nothing thrilling. Then we opened up the second pack, put in the code and got an error message. Thinking I had mistyped the code I did it again, this time I got an Uh Oh message.

After trying on another account I called Ganz and spoke to a lady there. She said it was very strange that the code was unused but seemed to be locked. She said she would look into it and to call back Friday.

I almost forgot to call back today, but did. I spoke to the same lady and she said that after I called there were other people calling with the same problem, locked trading card codes. I was told someone was working on the issue and to try again Monday.

It seems that some of the codes for the series 1 cards have been locked and they need tech support to unlock them. She said that at the moment each code must be unlocked individually. So if you are having problems with cards I would recommend calling them with your code.
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Old 04-30-2010, 04:06 PM   #2
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Default Re: Trading cards series 1 locked

Thanks for the info. Fortunately I already entered all the series 1 codes I had a few weeks ago. I didn't do the virtual trading card pack codes from them yet though. Have you been able to enter those without any problems?
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Old 04-30-2010, 04:06 PM   #3
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Default Re: Trading cards series 1 locked

Thanks for the info!!
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Old 04-30-2010, 04:09 PM   #4
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Default Re: Trading cards series 1 locked

View Post Originally Posted by karrit
Thanks for the info. Fortunately I already entered all the series 1 codes I had a few weeks ago. I didn't do the virtual trading card pack codes from them yet though. Have you been able to enter those without any problems?
The virtual trading card packs worked fine on both of my packs, so it must just be the prizes.
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Old 04-30-2010, 07:11 PM   #5
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Default Re: Trading cards series 1 locked

That's so weird. I hope the tech person is working on this right now. I am planning on getting a Series 1 Pack too, so I hope they fix this soon.
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Old 05-03-2010, 09:27 PM   #6
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Default Re: Trading cards series 1 locked

Oh no... I have an entire box of Series 1, unopened! I hope they get this fixed soon!
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Old 05-04-2010, 05:45 AM   #7
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Default Re: Trading cards series 1 locked

View Post Originally Posted by momcrom
Oh no... I have an entire box of Series 1, unopened! I hope they get this fixed soon!
Me, too, Momcrom! I have an unopened Series 1 box still in plastic as well.
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Old 05-04-2010, 06:36 AM   #8
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Default Re: Trading cards series 1 locked

I wonder if the locked codes were suppose to you any of the Kooky Science theme items because I use to get items from that theme all the time.
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Old 05-05-2010, 09:26 PM   #9
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Default Re: Trading cards series 1 locked

My code is now unlocked. I wonder if they fixed this during the maintenance the other day. Sadly I didn't get any science theme or anything cool, just a recipe food, so disappointing.
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Old 05-05-2010, 10:09 PM   #10
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Default Re: Trading cards series 1 locked

Thank you for posting this. We have some unopened Series 1 packs, and now I will wait a week or so before trying to use them.
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