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Old 01-26-2011, 03:55 PM   #11
Diabetes Awareness
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Default Re: Tournament won't register scores

I'm having this issue too, so obviously it is at Ganz' end and not ours. I'd say just sit tight and hope it gets fixed. Calling probably wouldn't do any good because it is not computer specific!
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Old 01-27-2011, 06:41 PM   #12
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Default Re: Tournament won't register scores

i am waiting for the results screen to get fixed. it has been going on for a few days. waiting...waiting
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Old 01-28-2011, 03:57 AM   #13
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Default Re: Tournament won't register scores

My Tournament Scores have been the same for the last few days... blank!
It does seem like I'm receiving the KC for both playing and placing/winning, so it's not a huge deal.
Here is how those scores look to me:
Click the image to open in full size.
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Old 01-28-2011, 07:09 AM   #14
Yipes bunnies
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Default Re: Tournament won't register scores

View Post Originally Posted by alleine
My Tournament Scores have been the same for the last few days... blank!
It does seem like I'm receiving the KC for both playing and placing/winning, so it's not a huge deal.
Here is how those scores look to me:
Click the image to open in full size.
yes that is what the screen looks like. and like you i believe if you win the KC has been added to your total at the dock.
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Old 01-28-2011, 07:20 AM   #15
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Default Re: Tournament won't register scores

Yes, that's the screen that I have been seeing. It's disappointing when I win but don't get to see my pet up there. I have been too busy with family to try to call them. Has anyone let them know that we're having this problem yet? I know that sometimes they look at the glitch reports to see what's affecting a lot of people, but we may not have had enough posts on here to get their attention. I haven't been home during right hours to try to call them myself. Here is the number:
1-866-932-5469 (1-866-webkinz)
If you call, please let us know what they say. Thanks, everyone.
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Old 01-31-2011, 07:40 PM   #16
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Default Re: Tournament won't register scores

Mine is still doing it too... has been doing this for over a week now!
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Old 02-01-2011, 10:19 AM   #17
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Default Re: Tournament won't register scores

It's happening with every game.

The good news is you still get your bonus cash

Last edited by lego; 02-01-2011 at 10:29 AM..
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Old 02-01-2011, 12:42 PM   #18
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Default Re: Tournament won't register scores

Same problem here. I hope they fix it soon.
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Old 02-03-2011, 10:57 AM   #19
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Default Re: Tournament won't register scores

I tried it after the maintenance, and we still get that zero screen. Please, everyone who is experiencing this, put a "comment" in on your account so that they will know that it is affecting many of us. I'm sure it's a low priority item because they think it's a rare issue, or maybe they haven't passed the info along to the programmers that there even is a problem. So we all need to let them know. Has anyone called them on the phone about this one? If we get a couple of phone calls in and a bunch of comments in the "contact us" part of our accounts, we might be able to see our wins again.
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Old 02-03-2011, 12:28 PM   #20
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Default Re: Tournament won't register scores

Anyone have any updates on this? I would call to report but I have such a hard time figuring out how to contact them. I mean REALLY contact them. Not with just preprinted questions and generic answers.
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