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Old 01-27-2011, 10:43 AM   #21
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Default Re: Problem changing color zones at the Club House

I just noticed this yesterday and I thought it was done by Ganz intentionally. I'm glad to know that it is something that they are working on fixing, because it is really annoying and makes going to the clubhouse discouraging. Thanks for taking the time to call and report back to us.
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Old 01-27-2011, 11:03 AM   #22
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Default Re: Problem changing color zones at the Club House

View Post Originally Posted by WebkinzMomma2
I just noticed this yesterday and I thought it was done by Ganz intentionally. I'm glad to know that it is something that they are working on fixing, because it is really annoying and makes going to the clubhouse discouraging. Thanks for taking the time to call and report back to us.

You are quite welcome. It's what WI is all about! I'm going to call again on Monday, Jan.31. It will have been a week since my last call. The number of WI members reporting this problem is growing. Like you many people felt it was intentional after the maintenance on Jan. 19th. Keep well!
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Old 01-31-2011, 05:41 PM   #23
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Default Re: Today I was told the color changing problem can't be fixed

it is doing that to me too
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Old 01-31-2011, 08:10 PM   #24
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Default Re: Today I was told the color changing problem can't be fixed

Mine i9s doing the exact same thing. It makes it SO much harder to track Doug, and trust me, Ms. Birdy was no walk in the park either! I'm just happy if it only started RECENTLY for you guys. Mine has been doing that forever.
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Old 02-01-2011, 02:09 AM   #25
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Default Re: Today I was told the color changing problem can't be fixed

I am right there with you Peacemom. Having the same issue. Glad you are talking to them, I really didn't want to and have just stayed out of anything chat related.
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Old 02-01-2011, 02:44 AM   #26
 
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Default Re: Today I was told the color changing problem can't be fixed

It seems no matter where I am I get that message. It is a really irritating! You are certainly not alone.
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Old 02-03-2011, 09:39 AM   #27
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Default Re: Today I was told the color changing problem can't be fixed

Please be aware


I have called Ganz again! I was told there is NOTHING they ca do to fix this problem. As ususal, it is a problem with the server that is just going to happen.



Sorry everyone, I tried. I did update this in my original message. Just bringing it forward.
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Old 02-03-2011, 08:24 PM   #28
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Default Re: Today I was told the color changing problem can't be fixed

I`m having that problem too!
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Old 02-03-2011, 09:59 PM   #29
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Default Re: Today I was told the color changing problem can't be fixed

That stinks! But thanks for letting us know.
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Old 02-04-2011, 01:02 AM   #30
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Default Re: Today I was told the color changing problem can't be fixed

View Post Originally Posted by peacemom
I have called Ganz today, Jan. 31, 2011. They have informed me, there is nothing they can do. This is just going to happen and is a problem with the servers and will happen from time to time. I informed the representative that it happens each and every time, not sometimes. Her response, There's nothing we can do about it. Wow!
Sorry everyone, I tried. Maybe a massive influx of complaints would help, maybe not. The problem is something I can deal with. It just makes tracking Doug take longer.

Keep well!






This began yesterday and is still happening.When I switch a room, to change zones, I click on my phone as I always have, click on a new color and I get an immediate pop up. "You are changing color zones. Please watch your phone to see when the color has changed." I've clicked both the OK and the X and I get sent to the main page, the newspaper. This happens every time! It's frustrating because I track Doug and can't successfully if I'm being sent out of the club house.


Is this happening to any one else?!! I want to call Ganz and it would be helpful to know if it's affecting more people.

Just spoke to a Ganz representative. They are aware of this problem and many others. They are working on it, so we'll have to wait and see. I'll keep checking and reporting to keep all posted. Thanks for your reports and feedback.
This has happened to me for months. I just thought it was how it worked. You mean you're supposed to be able to change color zones withOUT getting kicked out??? Wow.
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