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Old 01-20-2011, 10:27 AM   #1
ishing you peace and
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Default Today I was told the color changing problem can't be fixed

I have called Ganz today, Jan. 31, 2011. They have informed me, there is nothing they can do. This is just going to happen and is a problem with the servers and will happen from time to time. I informed the representative that it happens each and every time, not sometimes. Her response, There's nothing we can do about it. Wow!
Sorry everyone, I tried. Maybe a massive influx of complaints would help, maybe not. The problem is something I can deal with. It just makes tracking Doug take longer.

Keep well!






This began yesterday and is still happening.When I switch a room, to change zones, I click on my phone as I always have, click on a new color and I get an immediate pop up. "You are changing color zones. Please watch your phone to see when the color has changed." I've clicked both the OK and the X and I get sent to the main page, the newspaper. This happens every time! It's frustrating because I track Doug and can't successfully if I'm being sent out of the club house.


Is this happening to any one else?!! I want to call Ganz and it would be helpful to know if it's affecting more people.

Just spoke to a Ganz representative. They are aware of this problem and many others. They are working on it, so we'll have to wait and see. I'll keep checking and reporting to keep all posted. Thanks for your reports and feedback.

Last edited by peacemom; 01-31-2011 at 10:56 AM.. Reason: Updating information, Again
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Old 01-20-2011, 03:03 PM   #2
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Default Re: Problem changing color zones at the Club House

Welcome to my world.
I am feeling very grumpy about Webkinz World and Ganz today. SO SO SO many thing are broken for me: items all over pages, gift box from 25th adoption not showing items at all, being logged out when feeding pets or adding berries to jam jars, item bubbles never going away, dice rolling themselves in jumbleberry game, items jumping into storage containers or trading windows on their own, et al ad nauseum.
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Old 01-20-2011, 04:45 PM   #3
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Default Re: Problem changing color zones at the Club House

I am sorry that is happening to you. It is also happening to me to.
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Old 01-20-2011, 07:17 PM   #4
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Default Re: Problem changing color zones at the Club House

same thing is happening to me
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Old 01-21-2011, 02:23 AM   #5
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Default Re: Problem changing color zones at the Club House

Hi! The same thing is happening to me too! I agree, it's very frustrating when tracking Doug. It takes so long now to check for him when you are sent to the main page every time you change a color zone. I really hope they fix it soon.
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Old 01-21-2011, 02:34 AM   #6
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Default Re: Problem changing color zones at the Club House

This happens to me way too much but has been for months
Going to the front page, changing color zone, then going back. And then have to change color zones again after I get in the clubhouse main screen.
I will say that I find this happens to me when I try doing stuff to fast in there, like switching color zones and pressing the button to get in before it actually changes the color, that is when I find I get my problems started.

I hope they get this fixed soon
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Old 01-21-2011, 11:37 PM   #7
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Default Re: Problem changing color zones at the Club House

It keeps saying the Clubhouse is Closed. Is anyone else having that problem?
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Old 01-22-2011, 10:56 AM   #8
ishing you peace and
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Default Re: Problem changing color zones at the Club House

View Post Originally Posted by batgirl2021
It keeps saying the Clubhouse is Closed. Is anyone else having that problem?

I am still getting into rooms. I am also still dealing with the pop up and the looong way of changing color zones. Sorry about the problem you are having. I also left you a message on your profile as I didn't know where you would look 1st for a response. Hope these problems clear up soon. I am calling Ganz on Monday, No phone reps. on the weekend.
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Old 01-22-2011, 11:06 PM   #9
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Default Re: Problem changing color zones at the Club House

Mine is doing the same thing and so are the kids. Not only that 99% of the time I can't even trade once I get in a room. As soon as I click a table or accept a request I freeze and it doesn't unfreeze. I just spent 42 minutes. Yes I timed it, logging in and out trying to get the trading room to work. Finally did and was able to make 2 trades, but as soon as I switched rooms it did it again.

I am so frustrated with these trading room issues. They keep getting worse and worse. It's getting almost impossible to trade anymore.
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Old 01-23-2011, 04:20 PM   #10
ishing you peace and
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Default Re: Problem changing color zones at the Club House

View Post Originally Posted by poobears
Mine is doing the same thing and so are the kids. Not only that 99% of the time I can't even trade once I get in a room. As soon as I click a table or accept a request I freeze and it doesn't unfreeze. I just spent 42 minutes. Yes I timed it, logging in and out trying to get the trading room to work. Finally did and was able to make 2 trades, but as soon as I switched rooms it did it again.

I am so frustrated with these trading room issues. They keep getting worse and worse. It's getting almost impossible to trade anymore.

I'm so sorry for all your frustration. I am calling Ganz tomorrow, Mon. I will mention the problem you're having. I and others are still having the changing zone problem. I have not tried to trade in a loooong time. I will tomorrow before I call, just to check it out. Thanks for reporting in, it is helpful!
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