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Old 02-07-2011, 12:20 AM   #1
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typetheendd's Avatar
typetheendd is an unknown quantity at this point

Default Things getting lost

I have this problem where I place an item on a table and i go back that room and the item is now outside the room unable to be touched in anyway possible I have lost alot of rares because of this and I wish that ganz would fix this as it has been like this since my account expired in Jan 2009

I have attached an image of this problem (dont mind the pink room my sister made it) xD
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File Type: jpggahh.jpg (63.7 KB, 5 views)
typetheendd is offline Male
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Old 02-07-2011, 12:30 AM   #2
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lashes's Avatar
lashes is just really nicelashes is just really nice

Default Re: Things getting lost

For items getting stuck you need to call Ganz at their NY office 1-800-24-5902 and ask to speak with customer service. They will unstick any item and it will be returned to you dock so that you can then put it back in any room you want. I have probably called them 5 or 6 times in the past 3 years to get items unstuck.
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Old 02-07-2011, 12:18 PM   #3
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Default Re: Things getting lost

Sorry to hear!! Sounds like a glitch UGH! I would call Ganz...here is a link that will help with different ways to contact them: Contact Ganz - Webkinz Insider Wiki
Good luck!!
karenpd is offline Female
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