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Old 10-03-2009, 09:40 AM   #1
cheri39
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Default Stuck mail since 3/5/09

I have mail that I cannot open since 3/5/09. It has the love puppy couch, sherbet bunny chair, and TC Challenge Race car in it. I reported it to a customer Service Representative and they said to wait. It has been 7 months. When is it going to be fixed? These are precious items to me.
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Old 10-03-2009, 11:44 AM   #2
AmericanBaronin
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Default Re: Stuck mail since 3/5/09

You need to call them back, and keep calling them back until someone gives you that stuff back -- when it's not accepted it should go back w/in 30 days to the original account it was sent from but since it didn't they should unlock it, now.
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Old 10-03-2009, 12:01 PM   #3
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Default Re: Stuck mail since 3/5/09

View Post Originally Posted by KeyLargo
You need to call them back, and keep calling them back until someone gives you that stuff back -- when it's not accepted it should go back w/in 30 days to the original account it was sent from but since it didn't they should unlock it, now.
KeyLargo has given you the right answer. I hope things will be resolved quickly.
The number is 1-866-WEBKINZ if you wanted it. Best of luck with everything, I hope you get your items back!
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Old 10-03-2009, 06:49 PM   #4
Zackula
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Default Re: Stuck mail since 3/5/09

does anyone know how to get lost kinzpost back? a friend lost their witch hat in the mail sending it to me
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Old 10-03-2009, 06:53 PM   #5
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Default Re: Stuck mail since 3/5/09

Do what everyone above said -- they have good advice! Don't stop until you get your items back. Those three things are really important!

& Indula, I don't really think you can get lost KinzPost stuff back...but you might wanna call Ganz and see what they can do.
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Old 10-03-2009, 06:57 PM   #6
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Default Re: Stuck mail since 3/5/09

I have (almost) the same issue. I don't have any presents but the stuck letters are for pet's birthdays and I have four of them. It is so annoying and I contacted them too. When will they be fixed??? It has been about 6 months since they said it would be done in a week....
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Old 10-03-2009, 07:07 PM   #7
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Default Re: Stuck mail since 3/5/09

Onc it took FOREVER to look at just one piece of mail from Kinzpost!
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Old 10-04-2009, 08:49 AM   #8
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Default Re: Stuck mail since 3/5/09

Oh, that stinks. You should call Ganz, keep calling them... Until they find them for you.
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