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Old 06-25-2010, 07:47 AM   #1
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Default Soccer prizes not awarded, screen freezes forever at end of game

I am SO frustrated. Last week we called Ganz because the screen was frozen at the end of the game after three goals and no prize was awarded, we had the screen UP at the time, but the rep would not go into the account to check and would not give my son a prize... he loves to play the game, but usually gets one or two goals.. we left it on until it closed itself out... she said to clear the cache, which we did, are on firefox with the latest upgrade...

. AGAIN right now the screen has three goals and it is frozen AGAIN today... it never freezes on one or two!! Just when you are supposed to get a prize!

I am going to call Ganz again now but I'm sure they will just tell me what they told me last week, there is nothing they can do...
if the game was not for a limited time or could be played multiple times a day then it would be ok but he can only play once a day and when he wins he gets no prize, what do you tell a child?

I have other accounts to play and can trade for prizes also, but he wants to win things himself, I wish they would test things better before they release them.

Last edited by Busymom; 06-25-2010 at 08:46 AM.. Reason: ,
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Old 06-25-2010, 08:24 AM   #2
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Default Re: Soccer prizes not awarded, screen freezes forever at end of game

That is a bummer

It is hard to tell someone his age that it is a glitch and might work next time. I don't really have much advice to help with the problem though, sorry! We have 5 accounts in my house and this has not ever happened to us. I hope Ganz can be helpful, but it seems they don't always help until they have had a problem happen a lot.

Sorry your morning started this way
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Old 06-25-2010, 08:30 AM   #3
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Default Re: Soccer prizes not awarded, screen freezes forever at end of game

I've only had the screen freeze momentarily a couple of times but I've always gotten the prize (WHEN I am lucky enough to score three goals!).

Have you made sure your Flash and Shockwave are updated? My FF recently had to be updated and I also got a message to update those two.

For your son's sake I hope it is straightened out soon. It's tough to try so hard and then not be awarded your prize
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Old 06-25-2010, 08:45 AM   #4
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Default Re: Soccer prizes not awarded, screen freezes forever at end of game

Thanks for your kind words! I would not mind so much if it happened to me on my accounts, but he has been trying so hard to win a prize on his accounts and he doesn't want to use my accounts because he rarely wins so he feels bad... the two times he won this happened, and it is just bad luck but he is young so it's hard for him to be objective! Yes, everything is updated, and the cache is cleared!
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