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Old 12-08-2010, 08:11 PM   #1
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Default Server#8: Not Loading Dock or W-Shop

Two of our accounts are on server #8. When the kids logged in, the hunger level dropped to 86% within 2 minutes. They tried to open their docks to feed them, and the dock will not load. All they get is the "flying items" screen.

They tried to go in from the W-shop / sell items, because that will also load the dock, but all they got was the "please wait" and after closing the W-Shop they could see the "flying items" screen. The result? The hunger level dropped to 82% and they can't feed their pets because they can't get to the food. Their docks are not over-filled.

The other kids have accounts on server #10 and aren't having this problem.

It is exciting for the kids to see the changes that Ganz has made, such as the new Kinzville map, the new games, the Mrs. Claus clothing, etc., but it's frustrating when the older features don't work after these new things are introduced and the parents are left trying to explain to them that it's "just another glitch".
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Old 12-09-2010, 08:19 PM   #2
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Default Re: Server#8: Not Loading Dock or W-Shop

My son is having the same problem for the last week, none of the rest of us are. He can't get into his dock or feed his pets. His is identical to what you posted. Guess I'll have to call Ganz and see what is going on. We tried Google, Firefox and IE, no luck on any of them. His dock isn't over full either.
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Old 12-10-2010, 09:58 AM   #3
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Default Re: Server#8: Not Loading Dock or W-Shop

I am also on server 8, and I have had this problem intermittently, too. I have been going to my garden to harvest food to feed the critters on days that I can't get the dock to open. At least I can feed what I get in the garden, and if I get a food item for any of the things in the magical forest. It helps a little, but eventually, I hit it lucky and the dock actually opens. Then I try to get everybody up to 100% before I lot off. I used to only have the impossible loading dock once in a while, but the last few days, I have had it happen more often than usual. (I do have an overloaded dock, so I won't call them about it.) We're not sure what server my sister is on, but she has the problem with the dock loading more often than I do. We are both in U.S. regular accounts.
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Old 12-10-2010, 10:14 AM   #4
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Default Re: Server#8: Not Loading Dock or W-Shop

I have one account that runs slower than the others at times, though not all the time, and yes it is the only one on server 8. I just logged in there now and today it is fine, but many days it gives the please wait message after every thing I do. The only upside is that it gets to choose multiple fairies in the forest on those days.
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Old 12-10-2010, 04:50 PM   #5
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Default Re: Server#8: Not Loading Dock or W-Shop

I am going to try to log into his today and see if it loads. If not I will have to call. The account is worthless if he can't access his dock items. Fingers crossed it works.

It worked!!!!!!! Now I'm afraid to log him back out LOL It may not work when he gets home from school.

I knew it was too good to be true. He's home from school and now it's locked back up. He can't do anything that involves his dock, no shopping, no way to work through the kinzville levels and no trading. Since trading is what he does most he's not too happy right now. Can't blame him this has been going on way too long. I'm not going to renew the deluxe on it next week if he's not going to be able to use it.

Last edited by poobears; 12-10-2010 at 04:50 PM..
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Old 12-10-2010, 08:49 PM   #6
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Default Re: Server#8: Not Loading Dock or W-Shop

Hi everyone,
My godchildren have their accounts on the #8 server. This server always has extra problems. Since the update I am unable to load the dock on their accounts, unless it is after 9 pm KT. The tasks are extremely slow during the school day. For example it takes between 15 and 30 seconds for EACH click of the Wishing Well game. I try to help them with basic dailies during the school week, but it is now very difficult to do.

This new update has made Webkinz World unusable on server #8 between 4 pm and 9 pm KT. I hope that Ganz makes it a priority to fix this server ASAP.

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Old 12-10-2010, 09:24 PM   #7
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Default Re: Server#8: Not Loading Dock or W-Shop

I have been having problems with my account on wapi8 for a month or so now. It has gotten worse since the update.
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Old 12-10-2010, 09:29 PM   #8
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Default Re: Server#8: Not Loading Dock or W-Shop

How do you see what server you're on?
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Old 12-10-2010, 09:58 PM   #9
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Default Re: Server#8: Not Loading Dock or W-Shop

lillysmom, we use Firefox as our browser and there is a line that displays at the bottom of the Webkinz screen as it is loading. I think others have said they don't see this line if they are using Internet Explorer, and I'm not sure about those who access using Chrome, Safari, Opera, or any of the other browsers.

If I remember correctly, there is a topic in the Help section here on WI that explains how to find out what server you are on.

As some of the others have said, server #8 doesn't work as well as other servers and is a royal pain in the neck at times... like when you are trying to zip through dailies, play the darts game, do the wishing well, garden. The timing delays are terrible and the waiting sometimes seems endless. (sigh)
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Old 12-11-2010, 09:05 AM   #10
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Default Re: Server#8: Not Loading Dock or W-Shop

I guess it wouldn't do any good to call Ganz since it's not just our account. At this point I don't know what to do. I don't want him to enter in his xmas webkinz on an account he can't even access. His isn't working today either. Which means all the other kids get to play another day while he doesn't.

I'm about ready to just scrap this account completely. Which will be a huge waste since he has a lot of pets, psi and money in there but it's just not worth the trouble I don't think.

Has anyone called Ganz?
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