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Old 09-15-2011, 10:51 AM   #1
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Default "Read Mail" not updating

When I get a Kinzposted gift, an invitation to a party or a note, it does not show up as "Read Mail". I do a lot of trading on the GE, and this is a huge problem. It started on July 6th, since I have old mail and old gifts that arrived on July 5th, 2011. Nothing I have received after that shows up. This is a really big issue for me as a trader, since I cannot go back and check that I have recived a package.

I called Ganz, and the Customer Representative logged into my account. She looked, and she said she saw mail from January through July of this year, and then it just stops. She checked to see if this was on "their list of known bugs", and it is. She said she would add my username to the list that is attached to this glitch, and when they find an solution, they will correct all the accounts on the list.

Has anyone else had this problem? It is truly an irritation.
upsetness is offline Female
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Old 09-15-2011, 11:00 AM   #2
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Default Re: "Read Mail" not updating

Scroll down more.
For some reason, my most recent mail is always down farther, even though it's out of date.
Just look at the dates.
Like, mine will be like:

August 29, 2011
August 7, 2011
July 16, 2011
September 15, 2011,

So it's not in order, for some reason.
So try checking the whole list, not just the stuff at top.

This is what is on the top of my Read Mail:
Click the image to open in full size.

But then when I scroll down, I actually find my most recent mail:
Click the image to open in full size.

Last edited by MeWuvKitties; 09-15-2011 at 11:09 AM..
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Old 09-15-2011, 11:07 AM   #3
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Default Re: "Read Mail" not updating

View Post Originally Posted by MeWuvKitties
Scroll down more.
For some reason, my most recent mail is usually somewhere in the middle.
Just look at the dates.
Like, mine will be like:

August 29, 2011
August 7, 2011
July 16, 2011
September 15, 2011,

So it's not in order, for some reason.
So try checking the whole list, not just the stuff at top.
When the lady was looking at it, she mentioned it was out of order. But, I have hundreds of mails, and the most recent ones are not there. It is as though it reached it maximum number of mails, and then stopped, instead of deleting the oldest and keeping the most recent. So, I have lots of mails, no mail since July 5th, and what I have is out of order. The lady read the dates off as she scrolled. There is nothing on that long list after July. It seems to me I first noticed it when they started the Host and Hostess prizes, when you friended the WW characters.
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Old 09-15-2011, 11:31 AM   #4
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Default Re: "Read Mail" not updating

Mine are listed in alphabetical order, which makes it cumbersome to find the most recent.
If they could find a way to list the items chronologically, and delete the oldest when the box becomes full, I think that would be the best solution.
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