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Old 08-01-2010, 05:08 AM   #1
teachergirl76
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Default Problem with Caring Valley

Hi there, maybe someone can help me. I bought a Caring Valley pack from the estore this morning. I entered the code in the Webkinz Code shop. Immediately I saw a blue screen and the message that there is a problem and they'd log me off. I signed on again, tried to enter the code, then got the message it had already been used.
I do have the armoire, the caring valley gift, in my dock, but whenever I try to go to the Caring Valley feature to plant my saplings I get the same problem message. ANd get logged out every single time I try to go there. What should I do?
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Old 08-01-2010, 05:29 AM   #2
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Default Re: Problem with Caring Valley

View Post Originally Posted by teachergirl76
Hi there, maybe someone can help me. I bought a Caring Valley pack from the estore this morning. I entered the code in the Webkinz Code shop. Immediately I saw a blue screen and the message that there is a problem and they'd log me off. I signed on again, tried to enter the code, then got the message it had already been used.
I do have the armoire, the caring valley gift, in my dock, but whenever I try to go to the Caring Valley feature to plant my saplings I get the same problem message. ANd get logged out every single time I try to go there. What should I do?
I just did the same thing and am having the same problem. Thing is, I can't tell if I even have the caring valley items in my dock since I already had some there from before and didn't know how many of each item I had before. When I entered the code, I got logged off. I logged back in and tried to go caring valley and it told me it couldn't connect to ww and logged me off again. I cleared my cache, and tried again. Same thing. Tried the code to see if it took and it told me the code had already been used.

Only thing I know to do at this point is wait until Monday morning and call Ganz. Geez, you'd think they'd have these bugs worked out of the system now. It's not like caring valley is a new thing or the code shop itself for that matter.
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Old 08-01-2010, 01:24 PM   #3
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Exclamation Re: Problem with Caring Valley

I have been waiting to plant my saplings until August so I could get the Ancient Oak Tree...too bad I didn't see these posts prior to going there! I planted my saplings and choice of tree was the September Fruit Tree...I didn't even get an option of what fruit tree...Lemonade Tree was it! So, I clicked the "Decorate Later" button and looked for it in my dock...it's nowhere to be found. I've had to call Ganz before, but after a detailed email to them. What's the NA 800 number so I don't have to wait for a response? Thanks!

Last edited by KinzDiva; 08-01-2010 at 01:26 PM..
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Old 08-01-2010, 01:33 PM   #4
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Default Re: Problem with Caring Valley

Weird.... I would try clearing you cache, I bought something from the Estore, entered the code, and the item wasn't in my dock. I had to clear my cache and then re-login.

If that STILL doesn't work, try contacting Ganz, they will do something, since you had to pay money for it. Good luck getting the problem solved!
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Old 08-01-2010, 01:39 PM   #5
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Default Re: Problem with Caring Valley

Here's the number for Ganz Webkinz NA Tech Support, but the hours are M-F 9am to 5pm...wish I worked that schedule! Good luck to all! 1-866-932-5469. If anyone has an alternate number please list it! Thanks.
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Old 08-01-2010, 01:51 PM   #6
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Default Re: Problem with Caring Valley

View Post Originally Posted by KinzDiva
Here's the number for Ganz Webkinz NA Tech Support, but the hours are M-F 9am to 5pm...wish I worked that schedule! Good luck to all! 1-866-932-5469. If anyone has an alternate number please list it! Thanks.
I hate to add bad news to already bad news but Monday is a nation-wide Civic Holiday in Canada and if the phone number above is one for the Canadian office, you'll probably get a recording and have to call back on Tuesday. But try anyway and let us know how it goes.
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Old 08-02-2010, 12:55 PM   #7
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Default Re: Problem with Caring Valley

I called Ganz today, but it turns out, it was fixed when the rep tried it anyway. So, the good news is, if you clear your cache and log in, you should be good to go.
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Old 08-03-2010, 01:22 PM   #8
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Default Re: Problem with Caring Valley

i won a "sapling" got a code
but now i have a sapling in my dock....and can't plant anything
!_!
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Old 08-03-2010, 01:54 PM   #9
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Default Re: Problem with Caring Valley

View Post Originally Posted by afgandoggy
i won a "sapling" got a code
but now i have a sapling in my dock....and can't plant anything
!_!
If it's a code for the Enchanted Elm from last month, then you're not supposed to plant anything in the Caring Valley. Just drag the sapling into your room and you'll be able to choose what you want for base, trunk, and leaves.
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Old 08-03-2010, 02:13 PM   #10
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Default Re: Problem with Caring Valley

View Post Originally Posted by WebCats139
If it's a code for the Enchanted Elm from last month, then you're not supposed to plant anything in the Caring Valley. Just drag the sapling into your room and you'll be able to choose what you want for base, trunk, and leaves.
Ooh....thanks >_> i feel real dumb right now
but thanks ^_^
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