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Old 02-18-2011, 10:12 PM   #21
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Default Re: plush theme rug disappears

View Post Originally Posted by lrnpanda
I used the Help/Technical Support link to report the problem, usually this works to have things fixed. I just received the response email asked me to "Please call so that we can further assist you with your issue."

Has anyone else has called on this issue recently? Should I call or when I call are they going to explain that they are working on it? I don't really need an explaination, it's programming - things go awry, I understand that.

Figured I'd check with you and perhaps save myself the call...
If you had read my post up above you would have known that I called them and was told they were aware of the problem.
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Old 02-18-2011, 10:20 PM   #22
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Default Re: plush theme rug disappears

I found another hidden rug while trying to put today's Curio Rare rug in a room. hahah Tricky little ninja.
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Old 02-19-2011, 08:33 PM   #23
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Default Re: plush theme rug disappears

View Post Originally Posted by Desty
I wish I had read this before I bought one today, and tried to put it in my room. It disappeared as I placed it on the floor. (I use IE)
The plush rugs are still disappearing, bought one just a few minutes ago, placed it in my room and can't see it at all. Did not know about all this.

Last edited by Londie; 02-19-2011 at 08:33 PM..
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Old 02-20-2011, 05:01 PM   #24
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Default Re: plush theme rug disappears

My Mom's plushy rugs and mine have disappeared from our accounts. Will wait and see what happens.
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Old 02-20-2011, 05:11 PM   #25
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Angry Re: plush theme rug disappears

My Plushy Theme Rugs are gone from my room. But when I click on the blank space where it was, I can remove it & it's in my dock & I can see it. Another glitch & I thought it was only me.
Going to have to call Ganz........again.
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Old 02-20-2011, 09:11 PM   #26
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Default Re: plush theme rug disappears

When I first added my rug, it was visible. I just saw the room I put it in and it's also invisible.
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Old 02-23-2011, 12:56 PM   #27
az up Doc?
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Default Re: plush theme rug disappears

Hi all,

I contacted Ganz today regarding the Plush Blue Rug issue. The rep assured me that the programming has been fixed but in his words, "they are still testing it" to make sure the programming is complete. Grrrrr! He said it shouldn't be too long until the item is visible in rooms again.

Last edited by KinzDiva; 02-23-2011 at 12:56 PM..
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Old 02-23-2011, 01:32 PM   #28
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Default Re: plush theme rug disappears

I just bought a Plush Rug a few minutes ago to see how it would look in the new Superhero theme room - It is invisible! But if I click where it is supposed to be, I can remove it back to the dock.
Glad someone reported this to Ganz - I hope they fix it soon.
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Old 02-23-2011, 09:16 PM   #29
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Default Re: plush theme rug disappears

Hmmm! how do items disappear when they are placed in rooms, but appear when they are put back in the dock? Just wondering, because I have a really cute sewing room with 2 plush rugs and now the floor is bear. Plus I'm in the middle of decorating one of my bedrooms and I don't want to keep buying more items until I can SEE how the plush rug looks in the room. Oh well, most everything else on ww that I've been using works great, so I won't grumble too much.

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Old 02-25-2011, 08:35 PM   #30
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Default Re: plush theme rug disappears

Do any of you have your Plush Rugs showing up yet?
I'm still not able to place mine in the room.
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