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Old 02-17-2011, 07:42 AM   #11
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Default Re: plush theme rug disappears

View Post Originally Posted by MysticZon
I had three rugs in my room; all are missing. Unlike some of you, I can't even see mine at all and cannot click on them. Other items were on top of the rugs and they are fine ... it's as if my rugs just went POOF into WW cyberspace. I use Firefox and Opera.
If you have stuff on top of the rug, you can't see it or move it. I had to move my stuff off the rug, then I clicked on it - the green square showed up. I can put it in my dock and see it, but as soon as it is placed in the room, it disappears.missingrug.jpg
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Old 02-17-2011, 01:37 PM   #12
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Default Re: plush theme rug disappears

Mine are missing also. Does anyone know how you go about reporting this ganz?
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Old 02-17-2011, 02:09 PM   #13
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Default Re: plush theme rug disappears

Someone could call them but the glitch report is supposed to be a way to do it also. Don't know if Ganz really reads these.

I do know that no matter what account I use the rug disappears. I use FF but I see others here who use something else.

I just called Ganz and was told they are aware of the problem. So all we can do is wait for them to fix it.

Last edited by marnabear; 02-17-2011 at 02:20 PM..
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Old 02-17-2011, 02:22 PM   #14
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Default Re: plush theme rug disappears

I'm glad you called, Marnabear. Thanks.
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Old 02-17-2011, 07:18 PM   #15
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Default Re: plush theme rug disappears

I wish I had read this before I bought one today, and tried to put it in my room. It disappeared as I placed it on the floor. (I use IE)
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Old 02-17-2011, 10:23 PM   #16
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Default Re: plush theme rug disappears

I went back to check and it seems my rug has disapparated as well! I hope they fix this and the rugs re-appear eventually.
By the way, I use firefox and I updated my flash player yesterday so I don't really know what's wrong. I've also cleared my cache for other purposes and I don't think that made a difference.
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Old 02-18-2011, 01:55 AM   #17
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Default Re: plush theme rug disappears

Argh......I forgot that I even had that rug until I read this thread and whats worse is I don't remember which account I have it in/on out of my 4 accounts. How can I find something I can't see. I only remember that I put it in an 'ice' room because it would go well with the coldness. I guess I have to wait for Ganz to fix this glitch to find it cause I don't have time to search.
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Old 02-18-2011, 09:00 AM   #18
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Default Re: plush theme rug disappears

I used the Help/Technical Support link to report the problem, usually this works to have things fixed. I just received the response email asked me to "Please call so that we can further assist you with your issue."

Has anyone else has called on this issue recently? Should I call or when I call are they going to explain that they are working on it? I don't really need an explaination, it's programming - things go awry, I understand that.

Figured I'd check with you and perhaps save myself the call...
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Old 02-18-2011, 12:54 PM   #19
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Default Re: plush theme rug disappears

View Post Originally Posted by lrnpanda
I used the Help/Technical Support link to report the problem, usually this works to have things fixed. I just received the response email asked me to "Please call so that we can further assist you with your issue."

Has anyone else has called on this issue recently? Should I call or when I call are they going to explain that they are working on it? I don't really need an explaination, it's programming - things go awry, I understand that.

Figured I'd check with you and perhaps save myself the call...
I think that since the issue is universal and not specific to your account they probably won't be able to help. Save yourself a call and see if the rug returns after next Wednesday's update.
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Old 02-18-2011, 03:48 PM   #20
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Default Re: plush theme rug disappears

I couldn't seem to find mine earlier and I came on here to look through glitch reports... and I saw this thread. This explains everything! I wish Ganz could tackle all these glitches...
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