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Old 11-16-2010, 09:22 PM   #1
Lil Kinz
isab2000 is an unknown quantity at this point

Angry Pet picture won't load, and green screen

Since tonight the account of my daugther wont load. Only her dock appear at the bottom of the screen, but anything else is working. Even her pet picture wont load! But both accounts of my 2 sons are working just fine!??? What is going on? Also, she cannot read her mail since a while now, and she has 19 messages. It's even worse for sending package, it's not working since about a year now! Why Ganz is not fixing this. By the way any mail is working on all 5 family accounts.

Let us know if someone else is experiencing the same problem. How can we reach Ganz about that?

Thanks!
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Old 11-16-2010, 09:32 PM   #2
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Default Re: Pet picture won't load, and green screen

Sometimes when only the dock loads I click on the things to do tab and then today's activities and that gets everything else to load. As far as kinzpost I have had the same problems for a long time. I am only able to open my mail using firefox not google chrome or internet explorer. If you have firefox you can try that. Also, the same old usual stuff, make sure adobe is up to date and you have cleared cache in your computer. Hope I helped some
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Old 11-16-2010, 09:33 PM   #3
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Default Re: Pet picture won't load, and green screen

One of my accounts is doing the same thing, poor Bessie, my cow won't load....

Click the image to open in full size.
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Old 11-16-2010, 09:34 PM   #4
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Default Re: Pet picture won't load, and green screen

oh, I am sorry that is happening~ I hope it fixes itself soon

~ all the best,
~~~~~Meggieswebbies
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Old 11-16-2010, 10:25 PM   #5
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Default Re: Pet picture won't load, and green screen

Has anyone called Ganz about this? By the time I got home and discovered the problem, they were closed.
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Old 11-16-2010, 11:17 PM   #6
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Default Re: Pet picture won't load, and green screen

isab2000, is your daughter getting a blue screen, with just the ads appearing on the right side, the dock at the bottom and the pet window only showing the background, but not showing the pet? Is so, there are a couple of other threads regarding this problem. At first it was on the European accounts, then on the North American accounts. Ganz has indicated they are having problems with certain (but not all) servers and are working on the problem. It has been going on for several hours, so I'm guessing the problem won't get resolved until tomorrow (unless Ganz has IT people who work all night :-)).
I don't know what to tell you about KinzPost problems, though. So sorry your daughter is experiencing the problems, as it doesn't make for much fun. One of mine got so tired of the problems that she only plays rarely anymore and I keep her account up to date in case she decides to give Ganz another chance.
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