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Old 01-01-2010, 12:08 PM   #81
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Default Re: Pet Of The Month Problem

guess misery loves company! just glad it isn't only me......and Ganz is working towards a solution! thanks for posting everyone!
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Old 01-01-2010, 12:08 PM   #82
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Default Re: Pet Of The Month Problem

same with me, i know people say not to put them on until a few days into the month. But i've always put them online on the first day of the month. Hopefully they will sort it out later today
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Old 01-01-2010, 12:11 PM   #83
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Default Re: No POTM item!

There are now 5 threads on this

Ganz is hoping items will arrive in dock today [yes, Cust Serv is open 1-866-WEB-KINZ.]

Happy New Year!!!
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Old 01-01-2010, 12:14 PM   #84
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Default Re: Pet Of The Month Problem

Hey guys, good news!

I spoke with one of the Ganz representatives just a few moments ago. She stated that at this time they are working to correct the problem. I asked her if the POTM loot bag would eventually just "appear" in my dock.

She said that at this point, it looks like they will have to manually add the POTM loot bags to each qualifying account, but they are working to see if there may be another way to just force the item in to the accounts that have adopted a Schnauzer and not received their bags.

I adopted: Schnitzel today. No POTM loot bag

She told me to keep checking Webkinznews.com and as soon as they have decided how to proceed it will be posted to alert us!

Good luck to all of us!
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Old 01-01-2010, 12:18 PM   #85
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Default Re: Pet Of The Month Problem

Thank you for posting your update.
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Old 01-01-2010, 12:27 PM   #86
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Default Re: Pet Of The Month Problem

I also called just now and they said it was "a glitch in their system and I should be receiving my items soon". Same thing as everyone else has heard, but just thought I'd share. They've now pared down the information for us: "I'm afraid our computers messed up. We'll get it to you soon." That was the whole of the conversation. LOL So there we go.
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Old 01-02-2010, 09:45 AM   #87
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Angry Re: pet of the month

after reading the front page that the glitch has been fixed, i adopted my schnauser and guess what... i did not get the POTM loot bag. i should of known better and just waited a few more days.
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Old 01-02-2010, 01:23 PM   #88
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Default Re: pet of the month

View Post Originally Posted by momluvswebkinz2
after reading the front page that the glitch has been fixed, i adopted my schnauser and guess what... i did not get the POTM loot bag. i should of known better and just waited a few more days.
Thank you for posting this. I was going to adopt mine today, but I guess I will wait too!
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Old 01-04-2010, 11:52 AM   #89
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Default Re: pet of the month

Has anyone adopted a Schnauzer recently?? Is it working yet?? (My daughter wants to know...she has a Schnauzer)
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Old 01-04-2010, 12:01 PM   #90
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Default Re: pet of the month

I'd wait!

They are working on the Jan 1st issues right with the POTM, the code shop is closed, etc...

Sounds as if it could be real glitchie right now

But I do think that there are others that adopted with no problems.

Last edited by BSW44; 01-04-2010 at 12:04 PM..
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