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Old 01-01-2010, 01:34 AM   #21
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Default Re: No POTM item!

View Post Originally Posted by MysticZon
This may sound totally crazy, but you should not adopt the POTM on the first and sometimes even the second day of the month. If you were to do a search in this forum for POTM glitches, you would find dozens of threads where members report not having received their POTM loot bag. This has been a problem for well over a year that I am aware of.

That having been said, you did nothing wrong in adopting your Schnauzer 20 minutes after midnight. Technically, so long as the date on the front page says it is the first of the month, you should be able to adopt your pet and get your loot bag. Sadly, in reality, it doesn't work that way for most of us because of a programming glitch at Ganz's end (possibly server-related, which explains why it doesn't happen to all of us).

All you can do is phone Ganz tomorrow and you'll be the umpteenth hundred person that day to call and report no loot bag. It's happened to me several times even on the third and fourth day of the month, so I'm familiar with the routine ~ unless Ganz's policy has changed ~ you will receive 750 KC, a 40% W-Shop Coupon, a Wish Token, a random recipe food and a POTM item. In the past, I was able to choose which POTM item I wanted and hopefully you will be able to, as well.

Good luck.

A few moments later ~ I see several members posted while I was typing my mini-novel !! I was not aware there is a Loot Bag Guide and I'm going to read it myself even though I won't be adopting my Schnauzer until January 5th.
Wow, you were very helpful! Thank you!

Since I am not very good with phones (lol) I contacted Ganz through their "contact us" form on their website. I've heard it works, (not as fast of course) but I really am not good with phones LOL.

And, I sure hope I get to pick my POTM item, LOL! That's exciting!
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Old 01-01-2010, 02:03 AM   #22
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Default Re: No POTM item!

View Post Originally Posted by Quack Quack
Yes, Ganz even advises not to adopt POTMs until the 4th-5th of the month

For a guide... if you want to try and use it

POTM Loot Bag Guide --> HERE
That makes no sense to me. They have all these events for the POTM so why should you have to WAIT to get it? I also did not get my POTM item, though it was after midnight. I made sure to log out and log back in. I also had trees for the caring valley I had waited to plant until after Jan. was here and I had no problem with those. I've adopted a POTM on the 1st before with no problem.

Just ridiculous.

Last edited by cdfys; 01-01-2010 at 02:10 AM.. Reason: typo correction - I hate them! ;)
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Old 01-01-2010, 02:05 AM   #23
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Default Re: No POTM item!

Well, they usually have glitches on the first few days.. I don't know, LOL.
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Old 01-01-2010, 02:09 AM   #24
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Default pet of the month

I ADOPTED PET OF THE MONTH AT 1:30 1/1/2010 AND RECEIVED NO PET OF THE MONTH GIFT OR RECOGNITION OF PET OF THE MONTH. SEE BIRTH CERT ATTACHED. I did relog in twice after wards and still nothing.

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Old 01-01-2010, 02:12 AM   #25
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Default Re: No POTM item!

View Post Originally Posted by cuteforpop
Wow, you were very helpful! Thank you!

Since I am not very good with phones (lol) I contacted Ganz through their "contact us" form on their website. I've heard it works, (not as fast of course) but I really am not good with phones LOL.

And, I sure hope I get to pick my POTM item, LOL! That's exciting!
Glad I could be of help and you're welcome.

The only thing I can add is that you probably won't be able to choose your POTM item as you contacted them by email. You'll know when they have responded to your email (and notice how I used the word "responded" and not "replied" because you won't get a personalized reply, maybe just the standard form email) when you see the loot bag items in your dock together with a randomly selected POTM item. It could be the Carnival Carousel (because it was just released) or it might not be.

If you can muster up the nerve to call Ganz, simply tell the rep who answers your call that you adopted your Schnauzer last night and did not receive your loot bag. No need to further elaborate if you aren't comfortable with dealing with Ganz on the phone. The rep will ask you to confirm your first name only that appears on your account and the name of your account. While the rep is typing at her keyboard and peering into your account to verify that you did indeed adopt a Schnauzer last night, mention to him/her that you would appreciate receiving the such-and-such POTM item as that is the one you were hoping for. As I said, I've been through this routine too many times, and it's always worked for me.

And, of course, this goes for all of us who want to adopt the POTM ... wait until at least the 5th day of the month to adopt. I know it makes no sense and Ganz should have fixed this glitch over a year ago, but that's what we have to do. It's just a shame that Ganz puts all of the good POTM activities in the daily activities schedule on the 1st and 2nd day of the month, even though many members are still holding off on adoption.

Let us know how it goes and good luck.

Last edited by MysticZon; 01-01-2010 at 02:16 AM..
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Old 01-01-2010, 02:13 AM   #26
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Default Re: No POTM item!

View Post Originally Posted by cdfys
That makes no sense to me. They have all these events for the POTM so why should you have to WAIT to get it? I also did not get my POTM item, though it was after midnight. I made sure to log out and log back in. I also had trees for the caring valley I had waited to plant until after Jan. was here and I had no problem with those. I've adopted a POTM on the 1st before with no problem.

Just ridiculous.
See my posts #7 and #13 in this thread, and I agree, it IS ridiculous.
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Old 01-01-2010, 02:25 AM   #27
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Default Re: No POTM item!

This happened to me about a year ago. I was very disapoint.
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Old 01-01-2010, 02:42 AM   #28
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Default Re: No POTM item!

I adoped at about 12:30 P.M. and did not get the loot bag either. I feel it is best to send a comment to Ganz. You do this in the Customer Support section. Go to Comments and Suggestions. Then go to Our question does not appear above. There it will give you a choice called: I had an issue when adopting a pet of the month. Ganz will then respond to your Email and give you a phone number to call and a complaint code. This problem was fixed months ago. For a while I had to call every month. Maybe this is happening because of the new year.... They are very cooperative when you call and give you the POTM prize and other items. Also, since I have all the POTM items on the account, they will give me the new Carousel. But I have to leave all the items on the account until I get Ganz on the phone. Usually it is a game of telephone tag and takes about a week to get the issue resolved.

Click the image to open in full size.

Last edited by 436194; 01-01-2010 at 02:45 AM..
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Old 01-01-2010, 02:52 AM   #29
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Default Re: No POTM item!

This has happened to me in the past also. Ganz was so helpful and gave me my loot bag within minutes! So don't worry. Also, the nice lady did let me pick which POTM item I wanted. Sweeeet!
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Old 01-01-2010, 02:54 AM   #30
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Default Re: No POTM item!

I have been reading all the posts. I haven't had this problem yet (knocks on wood) but it doesn't seem all that bad to me. Yes of you don't get your loot bag thats dissapointing. But ganz will fix the issue. Your pet still works so you don't miss the great activities on the first couple days. And within a few more days you get what your supposed to have and likely even get to pick out what pet of the month item you have. I wouldn't mind that too much. I can wait a few days for my stuff if I can have a say so on what i get. I dunno maby it's just me. I have been told I'm odd lol.
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