FIXED Notice: Pet Of The Month Loot Bag Issue Fixed

[Linnae]

The asian account is in January. Usually I wait, but when I looked at Today's activities it had the Schnauzer listed in the Pet of the Month activities. I figured it was safe to adopt my Schnauzer.

Wrong!!

I didn't get a POTM gift. Sigh! I sent Ganz an email through customer support...hope I get a response.

So, don't adopt your POTM's yet. Wait!!

Oh, and if anyone knows the phone number to Ganz, I'd appreciate it.

Thanks,
Linnae

[DukeDakota]

Ok great thanks for the advice

[LuvMarshmallow]

Wish I'd seen this sooner...I just adopted my Schnauzer, but it's after 11 am there, so I figured it would be safe. NOPE! I didn't get a POTM item, either. I'll wait until you get a response, but I'm sure I'll have to send them a message as well...*sigh*

If they don't want to keep the Asian accounts on the day ahead schedule, then they should just tell us to wait until it's January 1st in the US before adopting pets!!

[Ranger1985]

Originally Posted by Linnae

Oh, and if anyone knows the phone number to Ganz, I'd appreciate it.

Thanks,
Linnae

1-866-932-5469 - Regular business hours so they'll likely be off tomorrow.

I wish you luck because the last time I did not receive my POTM loot bag I was told they couldn't "replace missing items".

I know there have been people lucky enough to have had nothing bad happen and that have received their loot bags when they've adopted on the first of the month. I've not been lucky that way - I've not gotten a loot bag on two occasions, so I never, ever adopt on the first - no matter how good the Daily Activities are.

[Inuyasha11]

you wont always get your loot bag on the first day of the month so it is best to do it on the second.

[marnabear]

I always wait until I see the POM listed as such on the front page. And do not email them but call them on Monday and I think they will help you. The email is useless - just gives the spiel about lost items.

[COOKIE.313]

Too bad I read this now. Just adopted the POTM for my daughter and no loot bag Guess I'll be calling them on Monday..

[cuteforpop]

When I adopted my Webkinz schnauzer, it was "0:20" am on WW. I went through the usual adoption process, and in the end, came out with NO POTM item. Was this my fault? Are you not suppossed to recieve POTM items if you don't wait until after WW goes down for the night? Thanks for reading!

P.S. I even logged out and back in to see if I'd recieve it then, but nope.

[WebCats139]

Originally Posted by Linnae

The asian account is in January. Usually I wait, but when I looked at Today's activities it had the Schnauzer listed in the Pet of the Month activities. I figured it was safe to adopt my Schnauzer.

Wrong!!

I didn't get a POTM gift. Sigh! I sent Ganz an email through customer support...hope I get a response.

So, don't adopt your POTM's yet. Wait!!

Oh, and if anyone knows the phone number to Ganz, I'd appreciate it.

Thanks,
Linnae

Oh, I wish I'd seen this!!! I just adopted my schnauzer after 12:30 am and DIDN'T get my POTM gift bag! I'm sending a message too, but yeah, please someone help with a number to call them at.

Originally Posted by LuvMarshmallow

Wish I'd seen this sooner...I just adopted my Schnauzer, but it's after 11 am there, so I figured it would be safe. NOPE! I didn't get a POTM item, either. I'll wait until you get a response, but I'm sure I'll have to send them a message as well...*sigh*

If they don't want to keep the Asian accounts on the day ahead schedule, then they should just tell us to wait until it's January 1st in the US before adopting pets!!

I waited until it was January 1st in U.S. but that didn't help. I didn't get mine either.

[Joani]

Well looks like we are all in the same boat. I waited till after midnight and did not get mine either. I say we should all get the new item to make up for this. I will be calling on Monday and trust me I will mention this to the rep.