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Old 12-13-2010, 04:52 PM   #1
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Default Not getting Magic Mire or Fairy Falls Charm Bonus'

Today, I unlocked my last charm for the magic rune stone charm bonus. When the screen took me to the bonus leaf page, the bonus middle button was already opened. I already have won from trading, but was looking forward to having another to balance out the first one in my room. I checked thoroughly and it is not there. This happened some time ago when I earned the fairy falls tiara. I assumed that I wasn't allowed to have two (like some of the trophies) and didn't complain at the time.

Any advice?
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Old 12-13-2010, 10:43 PM   #2
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Default Re: Not getting Magic Mire or Fairy Falls Charm Bonus'

You can try calling (1-866-webkinz), but in the past they have not given items like that when you already have one on your account. If they get enough calls, maybe they will fix it. You can always ask to talk to a supervisor and see if they will give you the item. (You need to be 18 or over to call; if you're not, then you can ask a parent to call for you.) If you received the one you have through the kinzpost, then they could check your kinzpost and verify that is the way you received it. If they can verify how you received the one that was already on your account, then they will probably give you the item that was supposed to be awarded. There is no rule that you can only have 1 per account. The problem is that if they can't verify how you received the one you already have, then they will think that it was awarded to you in Magic Mire/Fairy Falls (unless they have better software now to track those things). Good luck if you call. Let us know what happens.
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Old 12-15-2010, 01:36 PM   #3
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Default Re: Not getting Magic Mire or Fairy Falls Charm Bonus'

View Post Originally Posted by SnowCrystal
You can try calling (1-866-webkinz), but in the past they have not given items like that when you already have one on your account. If they get enough calls, maybe they will fix it. You can always ask to talk to a supervisor and see if they will give you the item. (You need to be 18 or over to call; if you're not, then you can ask a parent to call for you.) If you received the one you have through the kinzpost, then they could check your kinzpost and verify that is the way you received it. If they can verify how you received the one that was already on your account, then they will probably give you the item that was supposed to be awarded. There is no rule that you can only have 1 per account. The problem is that if they can't verify how you received the one you already have, then they will think that it was awarded to you in Magic Mire/Fairy Falls (unless they have better software now to track those things). Good luck if you call. Let us know what happens.

Thanks so much SnowCrystal. I have called Ganz and they are monitoring my account to see what happens when I get the final charm. I need won more to get the mirror (which I already have); hopefully, that will happen quickly so they will be able to see that you don't get the item if you already have it. Still no answer for this one, but I will update if things change.

Rep for you, thanks for helping!
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Old 12-15-2010, 02:08 PM   #4
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Default Re: Not getting Magic Mire or Fairy Falls Charm Bonus'

Maybe.... Do you have a second account to temporarily send that item you got from trading....
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