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Old 02-14-2012, 04:45 PM   #11
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Default Re: NO Valentine Gift Box!!

i got the card, but no gift! i think i'll contact ganz. i really was looking forward to getting that gift. my sister got it, but i didn't.
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Old 02-14-2012, 05:15 PM   #12
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Default Re: NO Valentine Gift Box!!

View Post Originally Posted by cg7gg
Ganz is sending them out. There are a lot of Accounts just wait
I don't think that's the problem; it's not like they're going to every individual account and sending them a gift box. The boxes should have shown up in every account that was logged in to after midnight last night. My daughter's account didn't get one either, I logged off and on 4 times. But I checked 5 other accounts I have the password to, and they all got theirs. If you didn't get one, you probably shouldn't expect it to show up unless you contact Ganz.
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Old 02-14-2012, 07:10 PM   #13
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Default Re: NO Valentine Gift Box!!

If you can't call (best option, # is toll-free in N.A.), e-mail would be your next best option.
The Contact Us box may work, but I would try one of the others first.
Be sure to include your acct name and your contact info.

Good luck.



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Old 02-15-2012, 03:13 AM   #14
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Default Re: NO Valentine Gift Box!!

It's nearly been 24 hours and she still has not got it
Now what?
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Old 02-15-2012, 04:07 AM   #15
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Default Re: NO Valentine Gift Box!!

We didn't get it on one of our accounts either. You may as well call them cause if you go to customer service area to send them email, they will just send you an email in a few days telling you to call them. Don't know why they can't fix it based on all of the account info you have to enter??? Good Luck Everyone!
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Old 02-15-2012, 04:35 AM   #16
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Default Re: NO Valentine Gift Box!!

View Post Originally Posted by abbjs
We didn't get it on one of our accounts either. You may as well call them cause if you go to customer service area to send them email, they will just send you an email in a few days telling you to call them. Don't know why they can't fix it based on all of the account info you have to enter??? Good Luck Everyone!
Ah
So they won't help through email
Darn!
We just don't know how to call them from Australia, if anything is different. . .
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