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Old 04-24-2011, 09:10 AM   #1
I miss you, Red
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Unhappy No Spring Celebration Gift!

SEE NOTE BELOW!!! FIXED!!

Oh no!

In our family we have 4 accounts. 2 of us did not receive our Spring Celebration Gift! We did get the pretty note that says "Happy Spring Celebration", but not the gift!

On my account I have logged in several times, and nothing. Not only that, neither of our account is getting the chocolate eggs (though I have found a couple of white chocolate eggs and those have gone into my account from WKN)

I fear that since this is Sunday, we will have no way of obtaining our prizes!



**A phone call to Ganz yesterday resolved the problem! She told me my account is not loading properly (like the same problem with the daily care award that some people have)...She gave me the Spring Celebration gift and put an Earth Day Gift in my dock too.

She recommended that I use Firefox instead of IE and that I clear my cache before each log in attempt.** Hope this helps someone!

Last edited by Lolith; 04-26-2011 at 02:23 PM.. Reason: Glitch fixed!
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Old 04-24-2011, 11:40 AM   #2
betsey2u
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Default Re: No Spring Celebration Gift!

I plan on calling tomorrow. I got all my gift baskets except for my main account.
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Old 04-24-2011, 01:15 PM   #3
hy?
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Default Re: No Spring Celebration Gift!

I sent the note through the customer service link, but I plan on calling tomorrow too. 2 of my kids didn't get their gifts and also 1 of my girls didn't get her Earth Day gift on Friday.
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Old 04-24-2011, 02:03 PM   #4
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Default Re: No Spring Celebration Gift!

View Post Originally Posted by cpom
I sent the note through the customer service link, but I plan on calling tomorrow too. 2 of my kids didn't get their gifts and also 1 of my girls didn't get her Earth Day gift on Friday.
Thanks for telling me its not just us! I didn't get my Earth Day gift either on my account. We only remembered to log in on one another account on Earth Day, but that one did get the prizes.

(Also, I got only one chocolate egg in my primary account.)

I wish us all luck trying to get through tomorrow! The gift is super cute!
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Old 04-24-2011, 02:06 PM   #5
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Default Re: No Spring Celebration Gift!

You should Ganz tomorrow and let them know. They are usually helpful in making sure you get your gifts.
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Old 04-24-2011, 03:04 PM   #6
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Default Re: No Spring Celebration Gift!

View Post Originally Posted by babs
You should Ganz tomorrow and let them know. They are usually helpful in making sure you get your gifts.
That is encouraging to hear! I will definitely call tomorrow!

Happy Easter!
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Old 04-24-2011, 03:52 PM   #7
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Default Re: No Spring Celebration Gift!

Yeah! I didn't get my Earth Day gift. They need to fix this problem! It is totally unfair! But I can tell you the spring celebration gift wasn't that great
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Old 04-24-2011, 04:06 PM   #8
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Default Re: No Spring Celebration Gift!

same problem here i wrote under the somebody help section. i wrote a mail to ganz because i live in europe and i also didn't get the easter egg although i want the water wheel so bad!
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Old 04-25-2011, 09:06 AM   #9
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Default Re: No Spring Celebration Gift!

well my account got the sighn i should cheack my mail as i have no eggs sadly
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Old 04-25-2011, 07:46 PM   #10
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Default Re: No Spring Celebration Gift!

Good news! I called Ganz today and there was no hold time.

The rep checked my account and verified that I had logged in on both Earth Day and Easter - then she put the Basket in my account and the Solar Panel in my dock.

I thought it was interesting that she could tell me that I was having a "Loading" issue on my end...this is true, I have a very old computer and have previously created threads about this pop up I get all the time "your computer may become unresponsive"...Java and Adobe not happy together.

She also said that IE as a browser is not as good as Firefox, so I will try that next time. She also reminded me to clear my cache before each log in attempt!

Hope this info helps someone!
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