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In our family we have 4 accounts. 2 of us did not receive our Spring Celebration Gift! We did get the pretty note that says "Happy Spring Celebration", but not the gift!
On my account I have logged in several times, and nothing. Not only that, neither of our account is getting the chocolate eggs (though I have found a couple of white chocolate eggs and those have gone into my account from WKN)
I fear that since this is Sunday, we will have no way of obtaining our prizes!
**A phone call to Ganz yesterday resolved the problem! She told me my account is not loading properly (like the same problem with the daily care award that some people have)...She gave me the Spring Celebration gift and put an Earth Day Gift in my dock too.
She recommended that I use Firefox instead of IE and that I clear my cache before each log in attempt.** Hope this helps someone!
Last edited by Lolith; 04-26-2011 at 02:23 PM.. Reason: Glitch fixed!
Good news! I called Ganz today and there was no hold time.
The rep checked my account and verified that I had logged in on both Earth Day and Easter - then she put the Basket in my account and the Solar Panel in my dock.
I thought it was interesting that she could tell me that I was having a "Loading" issue on my end...this is true, I have a very old computer and have previously created threads about this pop up I get all the time "your computer may become unresponsive"...Java and Adobe not happy together.
She also said that IE as a browser is not as good as Firefox, so I will try that next time. She also reminded me to clear my cache before each log in attempt!
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