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Old 03-29-2015, 07:35 PM   #1
me6547
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Question Am I the Only One?

There is an item in a room that I cannot move! It is on the wall, and it is just really annoying because I want it gone! Any one have the same problem? Or even better, does anyone know how to fix it?!!
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Old 03-29-2015, 08:00 PM   #2
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Default Re: Am I the Only One?

It happens to me and I don't know what to do!
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Old 03-30-2015, 02:46 PM   #3
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Default Re: Am I the Only One?

That's a common glitch. Fill out an "I've got something stuck" form from the customer service page. They're usually pretty good about fixing it in a few days, at least the last time I had that problem that was the case.
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Old 04-02-2015, 11:21 PM   #4
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Default Re: Am I the Only One?

The best I can recommend is what Ritzcracker suggested, E-mail customer service (I have a sticky guide on that if you want some tips). Although, back when I was still Deluxe, I E-mailed them about me not receiving my Deluxe giftboxes or Estore points every month and the forwarded me to Ganz Estore support, filled out a form, blah blah blah. Waited two years and I went non-Deluxe before they fixed it.
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Old 04-02-2015, 11:41 PM   #5
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Default Re: Am I the Only One?

Yes, that has happened to me before! I e-mailed Ganz about my problem and they took care of it!
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Old 04-08-2015, 04:57 PM   #6
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Default Re: Am I the Only One?

Ugh I hate that glitch! Contact Ganz, and they'll fix it.
Or do it my way, and try another day
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