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Old 02-01-2012, 01:09 PM   #21
I AM CANADIAN!
Gift Guru
 
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Default Re: No Deluxe Gift

I have no deluxe boxes on the 3 accounts that are deluxe, and my eStore account has yet to be credited with the monthly points! UGH!!!
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Old 02-01-2012, 02:30 PM   #22
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Default Re: No Deluxe Gift

Mine hasn't showed up either on two deluxe accounts
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Old 02-01-2012, 02:34 PM   #23
Webkinz :)
 
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Default Re: No Deluxe Gift

I don't have one either! I am glad I am not the only one.
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Old 02-01-2012, 02:36 PM   #24
e will, we will rock
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Default Re: No Deluxe Gift

Me niether...bummer
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Old 02-01-2012, 02:57 PM   #25
e must be
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Default Re: No Deluxe Gift

I am giving it until tomorrow and then maybe I will call. Give them a chance to catch up
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Old 02-01-2012, 02:57 PM   #26
Wondering..
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Default Re: No Deluxe Gift

Yeah, I got mine. I hope you get yours soon!
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Old 02-01-2012, 02:58 PM   #27
I AM CANADIAN!
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Default Re: No Deluxe Gift

I actually called...I had checked my renewal date, and it is in March...HOWEVER...I purchased my new membership in February, so my eStore account started receiving the bonus eStore points in February of 2011...thus I have received my 12 installments of eStore points, but the actual deluxe membership is set to run through to March 4th so they said I should have gotten my boxes, and thus, they put them all on my accounts for me. They are thinking that there is some kind of mix-up because of the dates of purchase and dates of renewal being in different months...
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Old 02-01-2012, 03:02 PM   #28
Diabetes Awareness
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Default Re: No Deluxe Gift

View Post Originally Posted by FroggyDoodle
I actually called...I had checked my renewal date, and it is in March...HOWEVER...I purchased my new membership in February, so my eStore account started receiving the bonus eStore points in February of 2011...thus I have received my 12 installments of eStore points, but the actual deluxe membership is set to run through to March 4th so they said I should have gotten my boxes, and thus, they put them all on my accounts for me. They are thinking that there is some kind of mix-up because of the dates of purchase and dates of renewal being in different months...
Did you call e-store help or webkinz help? Thanks!
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Old 02-01-2012, 03:29 PM   #29
I AM CANADIAN!
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Default Re: No Deluxe Gift

View Post Originally Posted by Angel Daisy
Did you call e-store help or webkinz help? Thanks!
First I called webkinz help about the deluxe boxes missing, then they put me through to the estore regarding my estore points.
FroggyDoodle is offline Female
Old 02-01-2012, 03:32 PM   #30
WackyMomKinz
Gifted
 
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Default Re: No Deluxe Gift

I got 2 out of 5 gifts for my 1st deluxe membership. This is one I have the main account and 4 associated accounts on. The primary account got the deluxe box, and the first of the associated accounts ($5 add on account) but the other three did not. One that did not get it was an Asian account, the other two are US.

my second deluxe, a 3 month membership I just started last month also got the gift box.

no rhyme or reason i can see, except possibly the user names that did get the gift box started with a lower letter in the alphabet, all started with a letter under L.
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