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Old 12-27-2011, 12:54 AM   #21
I am who I am
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elphie4182010 is the cats pajamas!elphie4182010 is the cats pajamas!elphie4182010 is the cats pajamas!elphie4182010 is the cats pajamas!elphie4182010 is the cats pajamas!elphie4182010 is the cats pajamas!

Default Re: No Christmas Present!!!!!!!

okay thank you all. I will call as soon as possible, I haven't been on at all today, but whenever they are open again I will call. Again, thanks a bunch
elphie4182010 is offline Female
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Old 12-29-2011, 04:20 PM   #22
Diabetes Awareness
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Angry I did not get a present from webkinz

I did not get a christmas present on webkinz. what should i do?
15dog13 is offline Female
Old 12-29-2011, 04:21 PM   #23
ShootingStars•°˜”° ҉
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Default Re: I did not get a present from webkinz

Are you talking about this event? New Vacation Click-To-Win Contest on Ganz Parent Club! *UPDATE*

Oh, a CHRISTMAS present. Did you log in to webkinz on the 25th?
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Old 12-29-2011, 04:22 PM   #24
Alexa Styles!:)
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Default Re: I did not get a present from webkinz

I didn't get on Webkinz on Christmas I didn't have the chance so I did not receive my gift (my fault).
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Old 12-29-2011, 04:22 PM   #25
Diabetes Awareness
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15dog13 is on a distinguished road

Default Re: No Christmas Present!!!!!!!

I did not get my present ether and I went and saw santskinz and I got 8 christmas cards
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Old 12-29-2011, 04:27 PM   #26
Alexa Styles!:)
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Default Re: No Christmas Present!!!!!!!

I did not get mine because I did not log on Christmas (my fault really).

View Post Originally Posted by elphie4182010
okay thank you all. I will call as soon as possible, I haven't been on at all today, but whenever they are open again I will call. Again, thanks a bunch


My friend had her account hacked (on Webkinz) this year and she called Webkinz and they would not do anything about it so I would not recommend doing that she said that they were rude to her father (who called for her) and they could not help her. So if you do not want your parents to be talked to rudely don't do it!!!
Hope this helps,
Peace, Love, L.O.L. Alexa!

Last edited by alexa7700; 12-29-2011 at 04:27 PM..
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Old 12-30-2011, 01:02 AM   #27
Funnystori852
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Default Re: I did not get a present from webkinz

They had issues giving the Christmas present, so you have to call them to get Customer Service rep
to place it directly into your dock.

We got ours on Monday.

There were several threads on this.

So call during the day, if you can.

If not, e-mail might work.
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Old 12-30-2011, 01:10 AM   #28
Funnystori852
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Default Re: No Christmas Present!!!!!!!

Alexa,

While your friend might have gotten a rude rep (they should have gotten the name & called back & reported them), most are extremely nice & helpful.

We've called several dozen times over the years & only had 1 not great experience.
And that time we called right back & got someone else who did help us.

Your post seems unfair to all the MANY great reps.
And gives people the wrong impression of Ganz customer service.
boarderlander is offline Female
Old 12-30-2011, 03:02 AM   #29
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Default Re: No Christmas Present!!!!!!!

Calling definitely works. I was missing gifts on 3 out of 10 accounts, and they awarded each one without question. The rep was friendly & helpful, and solved the problem quickly.
Ritzcracker is offline Female
Old 01-02-2012, 07:29 PM   #30
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Default Re: No Christmas Package

I have two accounts an I did not get my Santa gift's either, got my card but that it. Do we know if anything uis being done about uit
catlady5555 is offline Female
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