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Old 12-25-2011, 09:00 PM   #11
Webkinz :)
 
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WeBkiNZ & Me is sweet stuff
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Default Re: No Christmas Present!!!!!!!

It's okay
Calm down

Don't forget

you may have to go see SantaKinz to get it

I had the same problem

PM if it does not/ does work
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Old 12-25-2011, 10:11 PM   #12
ebkinz A.my
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Default Re: No Christmas Present!!!!!!!

1. Don't fret.
2. Did you visit SantaKinz before today in the SantaKinz room?
3. If you still do not have your Christmas gift in your dock tomorrow morning, just give Webkinz Help Desk (866 932-5469) a call in the morning and they will make sure you get one. They might verify that you logged on during Christmas, but you will have your gift soon.
Hope this helps you.
AKD

Last edited by AnotherKinzDad; 12-25-2011 at 10:14 PM..
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Old 12-25-2011, 10:42 PM   #13
<3
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Default Re: No Christmas Present!!!!!!!

I'm having the same problem to! I can't even get my daily Christmas Countdown gift from Ms. Birdy either because for some reason webkinz is not letting me login. Sigh... I basically got nothing from WW today.
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Old 12-26-2011, 10:38 AM   #14
please ask
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Default Re: No Christmas Present!!!!!!!

My son's account did not receive the gift box either. There is another post/topic where many of us have the same problem... people are commenting on the home page article with the picture of the present. Just FYI.
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Old 12-26-2011, 12:04 PM   #15
i am chatty
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Default Re: No Christmas Present!!!!!!!

i just off the phone with ganz, and i gave them the names of the accounts that did not get the present............. they were very nice and awarded each one.
they did ask which gift i had picked as my special one..............so i tried real hard to remember, but if you can't remember you can pick one of them to be awarded.
i was glad that i had today off from work. they were very nice and helpful.

1-866-932-5469
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Old 12-26-2011, 01:01 PM   #16
I'm Ninja :)
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Default Re: No Christmas Present!!!!!!!

that happened to me too!!!!!!!!!!!!!!!
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Old 12-26-2011, 01:38 PM   #17
please ask
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Default Re: No Christmas Present!!!!!!!

If you can, give Customer Service a call. They are open today and will put the gift box in your dock It was easy, and my son is happy!
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Old 12-26-2011, 03:57 PM   #18
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Default Re: No Christmas Present!!!!!!!

That happened to me, too. No present, but 4 Christmas cards. I can't even get INTO webkinz anymore.
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Old 12-26-2011, 05:00 PM   #19
Theatre910
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Default Re: No Christmas Present!!!!!!!

Just called - answered right away & presents placed in dock for each account missing one.
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Old 12-26-2011, 05:06 PM   #20
Theatre910
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Default Re: No Christmas Package

Call Ganz - they are being placed in docks right away
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