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Okay, so for the last two days, I've been trying to adopt a new pet. Every time, I get the message "I'm sorry, but there is something wrong with our servers at this time. Please try again later." (Attached file is a screen grab.) I've tried two different browsers (Safari and Firefox- I've got a Mac), but get the same thing in each. Just wondering if anyone else is having this problem. Thanks!
I have the same problem! I haven't logged on in a year or two because my account has been expired, but I just found out that all expired accounts are now working again. So, I try to log on, and I get the exact "server problem" message as you. I don't know what to do! It's been two weeks since it started and nothing is helping.
I haven't been on WW in a long time, but this hasn't happened to me yet. Maybe if you just wait a few days, it will get fixed. But I have heard about a lot of these glitches with people getting logged out automatically. But the best I can say is either logging out and logging back in, or wait some days. Hope this helped.
I don't have anything to offer here except my deep sympathy for your problem.....I would be in tears if it was me.......but I would like to know if things were resolved for everyone. Is it possible for an update?
Here's an update: I was able to adopt my clownfish (thank goodness!), so I thought maybe it was because the pet was a free one from a pack of series 1 trading cards. I had a few other pet cards, so I tried one from each series- I had 2, 3 and 4. No problems. So, was it just series 1 that wasn't working? Tried another series 1 pet code, and that worked just fine.
Apparently, it is just this one code from a series 1 trading card. Now the message has changed, though, from a server problem to "the code is wrong". Not sure it's even worth contacting Ganz about. Is there any way I can downgrade this glitch?
Thanks for all the sympathy! I hope the other problems you all mentioned get resolved!
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