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Old 06-25-2011, 08:27 PM   #1
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Default No adoption- "server problem"

Okay, so for the last two days, I've been trying to adopt a new pet. Every time, I get the message "I'm sorry, but there is something wrong with our servers at this time. Please try again later." (Attached file is a screen grab.) I've tried two different browsers (Safari and Firefox- I've got a Mac), but get the same thing in each. Just wondering if anyone else is having this problem. Thanks!
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File Type: pdfadoption glich.pdf (57.5 KB, 17 views)
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Old 06-27-2011, 02:41 AM   #2
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Default Re: No adoption- "server problem"

Sorry this is happening! Must be so frustrating...
Maybe try again in a few days and it will be fixed. I don't think switching browsers or calling GANZ will do you any good.
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Old 06-27-2011, 01:06 PM   #3
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Default Re: No adoption- "server problem"

I just adopted a new pet today and have experienced problems also. I was able to adopt him but everytime I try to put stuff in his room, the site freezes and I have to log out.
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Old 06-27-2011, 08:27 PM   #4
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Default Re: No adoption- "server problem"

I have the same problem! I haven't logged on in a year or two because my account has been expired, but I just found out that all expired accounts are now working again. So, I try to log on, and I get the exact "server problem" message as you. I don't know what to do! It's been two weeks since it started and nothing is helping.
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Old 06-30-2011, 11:02 PM   #5
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Default Re: No adoption- "server problem"

Thanks for your comments! Sometimes I wonder if it's just me/my computer. Guess not. WW seems to be getting glitchy-er all the time! I wish I knew what was going on.

I waited a few days and just tried the code again tonight. Still giving me the same error. I hope I'll be able to adopt my clownfish tomorrow! If not, I'm gonna have to yell at someone...
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Old 07-06-2011, 11:26 PM   #6
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Default Re: No adoption- "server problem"

I haven't been on WW in a long time, but this hasn't happened to me yet. Maybe if you just wait a few days, it will get fixed. But I have heard about a lot of these glitches with people getting logged out automatically. But the best I can say is either logging out and logging back in, or wait some days. Hope this helped.
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Old 07-07-2011, 03:27 AM   #7
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Default Re: No adoption- "server problem"

I don't have anything to offer here except my deep sympathy for your problem.....I would be in tears if it was me.......but I would like to know if things were resolved for everyone. Is it possible for an update?
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Old 07-11-2011, 10:21 PM   #8
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Default Re: No adoption- "server problem"

Here's an update: I was able to adopt my clownfish (thank goodness!), so I thought maybe it was because the pet was a free one from a pack of series 1 trading cards. I had a few other pet cards, so I tried one from each series- I had 2, 3 and 4. No problems. So, was it just series 1 that wasn't working? Tried another series 1 pet code, and that worked just fine.

Apparently, it is just this one code from a series 1 trading card. Now the message has changed, though, from a server problem to "the code is wrong". Not sure it's even worth contacting Ganz about. Is there any way I can downgrade this glitch?

Thanks for all the sympathy! I hope the other problems you all mentioned get resolved!
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