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Old 03-16-2010, 09:06 PM   #21
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Default Re: New Weathered Barn Flooring Disappeared

View Post Originally Posted by SnowCrystal
You should definitely call Ganz (1-866-webkinz). I have seen some rooms posted where both the walls and floors were the new ones from the Jumbleberry game. If yours isn't working, it is still glitched for you. They may need to add one to your dock so you can put it in the room again. If they say they can't help you, then ask politely to talk to a supervisor (a lot of the reps don't have the ability to add anything to your dock).

Just couldn't wait any longer ... called Ganz this morning and got my weathered flooring back. Thank you for your response. and to be on the safe side, i kept the rep on the line and put the flooring in and it worked !!!!

OH, don't have the wallpaper yet but the flooring looks good w/ just the plain brown wall paint.
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Old 03-16-2010, 09:26 PM   #22
ould you?
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Default Re: Weathered Barn Flooring Missing

View Post Originally Posted by gg_galaxy2002
Fear not folks help is apparently on the way, I just got this message from Ganz:

Hello,

You have inquired about a glitch you have discovered while visiting Webkinz World.

We are aware of the problem and our technical team is working on correcting the issue as soon as possible. Since Webkinz World is continuously upgrading and updating the site, we cannot give you an exact timetable as to when this issue will be resolved. However, rest assured we are looking into the problem and are in the process of rectifying the situation.

We apologize for any inconvenience.

Thank you,

Webkinz Customer Support.
:l That's their automatic response.... they might not even have a clue to as what's going on.
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Old 03-16-2010, 10:49 PM   #23
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Default Re: New Weathered Barn Flooring Disappeared

View Post Originally Posted by webby4
Just couldn't wait any longer ... called Ganz this morning and got my weathered flooring back. Thank you for your response. and to be on the safe side, i kept the rep on the line and put the flooring in and it worked !!!!

OH, don't have the wallpaper yet but the flooring looks good w/ just the plain brown wall paint.

I am so happy for you!! I am glad you called and got your flooring back!
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