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Old 01-25-2010, 12:41 PM   #11
gianna1223
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Default Re: Weathered Barn Flooring Missing

Fear not folks help is apparently on the way, I just got this message from Ganz:

Hello,

You have inquired about a glitch you have discovered while visiting Webkinz World.

We are aware of the problem and our technical team is working on correcting the issue as soon as possible. Since Webkinz World is continuously upgrading and updating the site, we cannot give you an exact timetable as to when this issue will be resolved. However, rest assured we are looking into the problem and are in the process of rectifying the situation.

We apologize for any inconvenience.

Thank you,

Webkinz Customer Support.

Last edited by gg_galaxy2002; 01-25-2010 at 12:41 PM..
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Old 01-25-2010, 07:31 PM   #12
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Default Re: Weathered Barn Flooring Missing

I think because it is a new item, the programming isn't completly ready yet. It is the same issue they had with the new Kid's Flooring. Congrats on the game!
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Old 02-21-2010, 09:29 PM   #13
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Default Jumbleberry Flooring - Fixed (if...)

Hi,

I was anxious to use my flooring. If you put down regular wshop flooring first, you can use it now. Yeah!
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Old 02-21-2010, 09:34 PM   #14
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Default Letting you know the flooring is working

If you put down a regular wshop floor first, then you can use your jumbleberry flooring. Enjoy!

YLM
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Old 02-22-2010, 10:25 AM   #15
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Default Re: New Weathered Barn Flooring Disappeared

That's weird. I'm terrible at Jumbleberry Fields...you're lucky to get that prize. Dang, it's stupid that Ganz can't do anything.
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Old 02-24-2010, 11:04 AM   #16
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Default Re: New Weathered Barn Flooring Disappeared

has it been fixed? i won it, but am afraid to use it
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Old 02-27-2010, 11:42 AM   #17
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Default Re: Letting you know the flooring is working

Yes! finally!
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Old 03-12-2010, 11:01 PM   #18
ram325
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Default Re: New Weathered Barn Flooring Disappeared

well ... won the flooring a couple of months back ... glitch is still there ... wall is blue and the WShop flooring i had installed previously is still there ... it's now March and it's still not fixed ... if i were to call Ganz, would they even look into it because it's been like 2+ months???
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Old 03-13-2010, 04:48 PM   #19
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Default Re: New Weathered Barn Flooring Disappeared

View Post Originally Posted by webby4
well ... won the flooring a couple of months back ... glitch is still there ... wall is blue and the WShop flooring i had installed previously is still there ... it's now March and it's still not fixed ... if i were to call Ganz, would they even look into it because it's been like 2+ months???
You should definitely call Ganz (1-866-webkinz). I have seen some rooms posted where both the walls and floors were the new ones from the Jumbleberry game. If yours isn't working, it is still glitched for you. They may need to add one to your dock so you can put it in the room again. If they say they can't help you, then ask politely to talk to a supervisor (a lot of the reps don't have the ability to add anything to your dock).
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Old 03-13-2010, 04:54 PM   #20
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Default Re: New Weathered Barn Flooring Disappeared

I got the barn walling, but just to be sure I'll keep it in my dock for now, thanks for letting us know about the glitch.
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